Email Notifications
Select the conditions under which incident-related emails are sent to watchers.
Note: To send and receive emails through Office 365 integration, you need to configure,
and obtain information from, Microsoft Exchange Server. For details, see Configuring Microsoft Exchange Server.
Notifications
| SLA | Assignees are notified by email when tickets become overdue. Provide additional email addresses that should also receive these notifications. |
| Email Address | |
| Turn on this toggle to send notifications when an email is sent from an incident. | |
| Attachment | Turn on this toggle to send notifications when an attachment is added to an incident. |
| Note | Turn on this toggle to send notifications when a note is added to an incident. |
| Device Association | Turn on this toggle to send notifications when a device is associated with an incident. |
| Remote Control | Turn on this toggle to send notifications when a remote control session is initiated from an incident. |
| Status | Turn on this toggle to send notifications when an incident's status is changed. |
| Ticket Update | Turn on this toggle to send notifications when an incident is updated. |
| Ticket Delete | Turn on this toggle to send notifications when an incident is deleted. |
| Device Capture | Turn on this toggle to send notifications when a device capture is initiated from an incident. |