Resetting Your Password

About this task

If you forgot your password or received the error message "Entered credentials are not correct", reset your password to regain access to the SOTI Identity console.
Note: Resetting your password also unlocks your account if too many failed attempts locked it.

Procedure

To reset your password:
  1. Go to the SOTI Identity login page.
  2. Enter your username or email address, then select Next.
  3. Enter your Company ID. Then select Next. For more details, see Finding Your Company ID.
  4. Select Forgot Password under the password field.
  5. On the Forgot Password web page, verify your email address and username are entered correctly.
  6. Complete the captcha to verify you are human.
    The captcha is case-sensitive. Select Reset if you need to generate a new captcha.
    Forgot password web page
  7. Select Send Email.
    The SOTI Identity support team sends a password reset email to the email address associated with your user name.
    Note: Make sure to check your spam filter if you do not see the email in your inbox.
  8. In the reset password email, select Reset Password.
  9. On the Reset Password page, enter and confirm your new password, then select Reset Password.

Results

You can now log into SOTI Identity using your new password.