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Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
Managing Data
Using SOTI XTreme Hubs
Disconnection Recovery for SOTI XTreme Hubs

Welcome to SOTI MobiControl 2025.1 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage your enterprise devices. Use SOTI MobiControl Help to learn about all the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
What's New in SOTI MobiControl
Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
- About the SOTI MobiControl Console
- Managing Users
- Managing Devices
- Managing Configurations
- Managing Applications
- Managing Data
  - Understanding Data Management Methods
  - Using Packages
  - Using Custom Attributes
  - Using File Sync Policies
  - Using SOTI XTreme Hubs
    - Arranging SOTI XTreme Hubs
    - Setting Up a SOTI XTreme Hub
    - Configuring Settings for SOTI XTreme Hubs
      Configure advanced settings for your SOTI XTreme Hub devices to control how they store files and communicate with managed devices.
    - Establishing SOTI XTreme Hub Reconnection Settings
      Define how devices should respond if they fail to download files from a SOTI XTreme Hub on the first attempt.
    - Reverting to Deployment Server File Distribution
      Disable or unenroll SOTI XTreme Hubs to return to using the deployment server as the primary source for distributing files and packages.
    - Disconnection Recovery for SOTI XTreme Hubs
  - Using Content Library
  - Using SOTI Hub
  - Using SOTI Surf
  - Using SOTI VPN
  - Wiping Devices
- Monitoring Devices
- Troubleshooting Device Issues
- Generating Reports
- Managing System Settings
- Other Features
- SOTI MobiControl Console Reference
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on the following platforms:
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
Cloud Link Agent
Glossary
Notices

Disconnection Recovery for SOTI XTreme Hubs

This topic outlines how devices recover from various disconnection scenarios involving SOTI XTreme Hubs. Device behavior depends on the current configuration, the availability of SOTI XTreme Hubs, and the state of the deployment server.


Scenario	Recovery Behavior
A device downloads files from a SOTI XTreme Hub and receives a new download instruction from the deployment server.	The device cancels the current transfer and downloads the new file set as instructed.
A device loses its connection to the SOTI XTreme Hub while downloading files.	The device resumes the download from where it left off at the next check-in. It does not restart the download.
A device connects to a SOTI XTreme Hub that has outdated files (in environments with multiple SOTI XTreme Hubs).	The device downloads the outdated files. Once it connects to a hub with the latest files, it updates them automatically.
The SOTI XTreme Hub is offline and cannot communicate with the deployment server.	Devices continue to attempt reconnection based on their advanced configuration retry settings. Note: To force devices to use a deployment server for file distribution, disable or unenroll all applicable SOTI XTreme Hubs. See Reverting to Deployment Server File Distribution.
The SOTI XTreme Hub is disabled	Devices retrieve files, packages, and apps directly from the deployment server.
All SOTI XTreme Hubs in the same or parent device group are offline.	Following the configured retry attempts, devices retry connections to any available SOTI XTreme Hub within the same or parent group.
All available SOTI XTreme Hubs are offline for over one hour.	Devices fall back to using the deployment server for file transfers.
SOTI XTreme Hub configurations are enabled at the platform group level, but no hub device is currently available.	Devices retrieve files from the deployment server. Once a SOTI XTreme Hub becomes available, the device switches to using the hub for file transfers.
SOTI XTreme Hub configurations are enabled, but the available hub is disabled.	Devices retrieve files directly from the deployment server.
A SOTI XTreme Hub device moves from device group A (connected to DS1) to device group B (connected to DS2).	DS2 becomes aware of the hub's new location only after polling the database (default is every 10 minutes, but this interval is configurable).