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Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
Managing Data
Using SOTI XTreme Hubs
Arranging SOTI XTreme Hubs

Welcome to SOTI MobiControl 2025.1 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage your enterprise devices. Use SOTI MobiControl Help to learn about all the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
What's New in SOTI MobiControl
Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
- About the SOTI MobiControl Console
- Managing Users
- Managing Devices
- Managing Configurations
- Managing Applications
- Managing Data
  - Understanding Data Management Methods
  - Using Packages
  - Using Custom Attributes
  - Using File Sync Policies
  - Using SOTI XTreme Hubs
    - Arranging SOTI XTreme Hubs
    - Setting Up a SOTI XTreme Hub
    - Configuring Settings for SOTI XTreme Hubs
      Configure advanced settings for your SOTI XTreme Hub devices to control how they store files and communicate with managed devices.
    - Establishing SOTI XTreme Hub Reconnection Settings
      Define how devices should respond if they fail to download files from a SOTI XTreme Hub on the first attempt.
    - Reverting to Deployment Server File Distribution
      Disable or unenroll SOTI XTreme Hubs to return to using the deployment server as the primary source for distributing files and packages.
    - Disconnection Recovery for SOTI XTreme Hubs
  - Using Content Library
  - Using SOTI Hub
  - Using SOTI Surf
  - Using SOTI VPN
  - Wiping Devices
- Monitoring Devices
- Troubleshooting Device Issues
- Generating Reports
- Managing System Settings
- Other Features
- SOTI MobiControl Console Reference
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on the following platforms:
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
Cloud Link Agent
Glossary
Notices

Arranging SOTI XTreme Hubs

Use the following guidelines to optimize the performance and reliability of your SOTI XTreme Hub deployment.

Physical Locations of Devices

Place each SOTI XTreme Hub on the same local network as the devices it supports for best results. Local proximity allows the hub to deliver files more efficiently using higher network speeds.

Console Locations of Devices

If you have multiple SOTI XTreme Hubs, distribute them across device groups to maximize coverage. This setup enables devices to use another SOTI XTreme Hub if their closest one encounters an issue.

Logical Device Tree

A Root Group with three nested device groups (Group A, Group B, and Group C) might have four SOTI XTreme Hubs distributed as follows:

Group Root → One SOTI XTreme Hub.
Group A → One SOTI XTreme Hub.
Group B → Two SOTI XTreme Hubs.
Group C → No SOTI XTreme Hub.

Devices receive files from the closest SOTI XTreme Hub within their device group tree. Ideally, they should be physically near the hub.

Note: Geographic proximity does not determine which hub a device is connect to.

Handling SOTI XTreme Hub Failures

If a device’s assigned SOTI XTreme Hub is unavailable, it attempts to connect to the next closest hub in its device tree branch.
- Example: If the Group A hub fails, the devices in Group A move up their tree branch to connect to the Root hub.
Devices in Group C never request files from Group B because Group B’s hubs are outside their tree branch.

Load Balancing

Adding multiple SOTI XTreme Hubs to the same device group improves availability. Devices automatically select and connect to the most available SOTI XTreme Hub in their assigned group.

What Happens If All Hubs Fail?

If all available SOTI XTreme Hubs fail, devices continue downloading files based on their SOTI XTreme Hub advanced configuration settings. They do not automatically revert to pulling files from the deployment server. To force devices to download files directly from the deployment server, see Reverting to Deployment Server File Distribution.