Upgrading SOTI MobiControl
About this task
To upgrade your SOTI MobiControl instance:
Procedure
Prepare your environment for an upgrade
-
Check the system
requirements for SOTI MobiControl
2024.1 and make sure your enrolled devices are still
supported in 2024.1.
Important: If upgrading from 11.x, 12.x, or 13.3.x, you must upgrade in stages. Review the system requirements at each stage of your planned upgrade process to minimize the number of system modifications needed.
If upgrading from a version earlier than 11, contact the SOTI Professional Services or Support teams for support.
- Check any end-of-life notices.
-
Backup your SOTI MobiControl database.
The SOTI MobiControl setup wizard will back up your database automatically. However, you should also back it up independently. If you are running a non-Express edition of Microsoft SQL Server, you can back up your database using the backup tool provided with the Microsoft SQL Server Enterprise Manager. You can also use a third-party backup tool.
Upgrade your environment
- Close the SOTI MobiControl console and shut down all SOTI MobiControl services, including all SOTI MobiControl deployment servers. You can use either the SOTI MobiControl Administration Utility or Windows Services.
-
Download the SOTI MobiControl installer from the SOTI website and copy the
installer to every server that you want to upgrade.
Use the same installer version on every server.
-
Run the SOTI MobiControl installer as an administrator to
launch the SOTI MobiControl setup wizard.
The SOTI MobiControl installer for a fresh installation and an upgrade is the same. See Installing SOTI MobiControl for reference on the different screens.
-
Follow the instructions in the setup wizard.
Warning: On the feature selection screen, keep any currently installed components selected. If you clear the selection for an installed feature, the setup wizard will remove that feature during the upgrade.
- Select Finish to close the installation wizard.
-
Run the installer on the rest of your servers.
You may need to stop SOTI MobiControl services again because services are often configured to autostart during installation or upgrade.
Results
Your SOTI MobiControl system is now up-to-date. You can restart the SOTI MobiControl services.
Note: If your activation fails, SOTI MobiControl has a 30 day grace period for
activation. Afterward, the software locks you out and the SOTI MobiControl console require you to enter an activation code each
time you log in.
Troubleshooting: Alerts may appear on your devices in the console if their device agents are
out of date. See Upgrading a SOTI MobiControl Device Agent for details.
Note: SOTI MobiControl 2024.1.0 deprecated
IActivationService and the corresponding WCF APIs. SOTI XSight
2024.0 no longer uses these APIs. You must use the analogous SOTI XSight-specific REST APIs. All earlier SOTI XSight versions (4.3.2 and earlier) can not activate with
SOTI MobiControl 2024.1.0. You must upgrade to SOTI XSight 2024.0 when upgrading to SOTI MobiControl 2024.1.0.
What to do next
Your devices may have a warning sign in the SOTI MobiControl console. It means that you must enable theSOTI MobiControl Device Agent upgrade for the automatic upgrade to proceed.