Upgrading a SOTI MobiControl Device Agent

Before you begin

SOTI strongly recommends that following an upgrade of SOTI MobiControl, you test SOTI MobiControl Device Agents on select devices before completing a full roll-out.
Note: You can download the latest SOTI MobiControl Device Agents from the MobiControl Device Agent Downloads page.

About this task

To upgrade SOTI MobiControl Device Agents:

Procedure

  1. Open the SOTI MobiControl console.
  2. Specify which networks your device(s) can use to download the SOTI MobiControl Device Agent.
    • If upgrading a single device, select the Device whose SOTI MobiControl Device Agent you want to upgrade to open its Device Information panel and open the Configurations tab.
    • If upgrading many devices within a single device group, right-click on the device group with the devices whose SOTI MobiControl Device Agents you want to upgrade and select Advanced Configurations.
  3. Open the Agent Upgrade Settings entry. For device groups, make sure to first select the right device family from the dropdown list in the top right.
  4. Enable the networks over which you want to enable devices to download SOTI MobiControl Device Agents and select OK to save your settings. Close the Details dialog.
  5. Choose the device(s) whose SOTI MobiControl Device Agent(s) you want to upgrade and, in the Device Actions menu bar, select More > Enable Agent Upgrade.
  6. If applicable, select the warning message at the bottom of the dialog box to see why some selected devices restricted upgrades.
  7. Select Enable Agent Upgrade.
  8. With the device(s) still selected, now select More > the Upgrade Agent Now icon in the Device Actions menu bar.
  9. If applicable, select the warning message at the bottom of the dialog box to see why SOTI MobiControl can not push the SOTI MobiControl Device Agent to some selected devices.
  10. Select Upgrade Agent Now.

Results

Devices with out of date SOTI MobiControl Device Agent download and install the latest available SOTI MobiControl Device Agent.