Remote Controlling Devices Using SOTI XSight
Before you begin
You must have SOTI XSight installed to use this feature.
Android Enterprise devices must have an Android Enterprise plugin installed.
Note: Zebra Android Enterprise devices do not require a plugin to support remote control. However, when a remote-control session is established via the Zebra RC API, a pop-up appears on the device screen, prompting the device user for a remote-control permission. The pop-up can be suppressed by API means on devices with MX 9.3 or later. The suppression does not work on TC20 and TC25 devices.
About this task
Note: Android devices with work profiles and iOS devices can only be remote-viewed.
To initiate a remote control session on a device:
Procedure
- Select the device that you want to remote control and click the Remote Control icon in the Device Actions menu bar.
- In the Remote Control dialog box, select Web-based and click OK.
Results
SOTI MobiControl will launch SOTI XSight in a new browser tab where the remote control session will begin. See SOTI XSight Help for more information.