Remote Controlling Devices Using SOTI XSight

Before you begin

You must have SOTI XSight installed to use this feature.

Android Enterprise devices must have an Android Enterprise plugin installed.

Note: Zebra Android Enterprise devices do not require a plugin to support remote control. However, when a remote-control session is established via the Zebra RC API, a pop-up appears on the device screen, prompting the device user for a remote-control permission. The pop-up can be suppressed by API means on devices with MX 9.3 or later. The suppression does not work on TC20 and TC25 devices.

About this task

Note: Android devices with work profiles and iOS devices can only be remote-viewed.

To initiate a remote control session on a device:

Procedure

  1. Select the device that you want to remote control and click the Remote Control icon in the Device Actions menu bar.
  2. In the Remote Control dialog box, select Web-based and click OK.

Results

SOTI MobiControl will launch SOTI XSight in a new browser tab where the remote control session will begin. See SOTI XSight Help for more information.