Documenting a Device Issue

Before you begin

Note: You must have SOTI XSight installed to use this feature.

About this task

To report a device issue in SOTI XSight:


  1. Select the device that you want to create a ticket for and click the Report Incident icon in the Device Actions menu bar.
  2. Click Report Incident.


You will be redirected to your associated instance of SOTI XSight with a draft incident report that is prepopulated with the device details.

See SOTI XSight Help for more information on using SOTI XSight.