Configuring Group Settings
About this task
When you create an incident in SOTI XSight, you specify a group the incident will belong to. Groups enable your organization to segregate incidents by customer team/group. This simplifies support workflows, prevents cross-organization data exposure, and enhances incident reporting and resolution by dedicated groups/teams. Off-the-shelf, your implementation features a single default group, called Default. The Default group can be neither disabled nor deleted.
To change SOTI XSight settings:
Procedure
- On the Menu bar, click the Menu button and select Settings.
- Click the Groups button at the top of the page. The available group settings are displayed.
- On the left side of the Settings view, click on the setting type you want to change.
- Make the required settings changes on the right side of the settings view. As soon as you change a setting, Save and Cancel buttons appear at the bottom of the view.
- Click the Save button to save the settings changes.
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When you have finished making the required settings changes, you can return to
the incident dashboard by clicking on the Menu button and selecting Incident Management.
Note: You may need to log out of SOTI XSight and log back in for the settings changes to take effect.