Disabling Groups

About this task

You can disable an existing group. A disabled group cannot be used for creating new incidents. Incidents already assigned to the disabled group continue to be associated with that group. You can perform the following actions on a disabled group:

To disable a group:

Procedure

  1. Select Settings from the main menu.
  2. Click the context menu to the right of the group name you want to disable, then select Disable.
    Note: You cannot disable the Default group.
  3. In the Disable Group message box that opens, select the check box and click Disable.