Inbound Email
Use the Inbound Email tab of the Group view to define or edit settings for a group's inbound emails.
Note: To send and receive emails through Office 365 integration, you need to configure,
and obtain information from, Microsoft Exchange Server. For details, see Configuring Microsoft Exchange Server.
Inbound Email
Inbound emails are received by SOTI XSight from an incident reporter. An inbound email automatically creates a new incident if it does not yet exist and can be used by the reporter to add notes to the incident.
| Inbound Emails are Enabled/Disabled | Turn on the toggle to enable inbound emails. This enables all fields in the Inbound Email section. |
| Server Type | Select the inbound email server type from the drop-down list: "POP3," "IMAP," or "Office 365." Most fields in this section change depending on the server type you have selected. |
| Host | Appears for "POP3" and "IMAP." Enter the hostname of the inbound email server to be used to receive emails. |
| Port | Appears for "POP3" and "IMAP." Enter the port to be used by the inbound email server to receive emails. |
| Use SSL | Appears for "POP3" and "IMAP." Turn on this toggle if the inbound email server to be used to receive emails uses secure communication. |
| Username | Appears for "POP3" and "IMAP." Enter the username to be used to authenticate on the inbound email server. |
| Password | Appears for "POP3" and "IMAP." Enter the password to be used to authenticate on the inbound email server. |
| Appears for "Office 365." Enter the email address for receiving incoming emails (e.g., mobilesupport@<yourcompanyname>.com). | |
| Client ID | Appears for "Office 365." Enter the Client ID value you have obtained when registering with Microsoft. |
| Tenant ID | Appears for "Office 365." Enter your Microsoft Tenant ID. |
| Client Secret String | Appears for "Office 365." Paste the Client Secret value you obtained when registering with Microsoft. |
| Polling Frequency | Appears for "Office 365." The default email polling period is 2 minutes. Optionally, change the frequency by entering a different number of minutes. |
| Test Settings | After saving changes, click this button to test receipt of an inbound email using the current configuration. Errors (if any) are displayed on the screen. |
| Whitelist is Enabled|Disabled | Turn on this toggle to enable whitelisting of specific domains and/or email addresses. |
| Domains and Emails (Comma Separated) | If you have enabled whitelisting, enter a comma-separated list of
email addresses and domains from which inbound emails will be
accepted. Important: If you leave this field empty, all
inbound emails will be blocked.
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Next steps: Create Service Level Agreements