Outbound Email
Use the Outbound Email tab of the Group view to define or edit settings for a group's outbound emails.
Note: To send and receive emails through Office 365 integration, you need to configure, and obtain information from, Microsoft Exchange Server. For details, see Configuring Microsoft Exchange Server.
Outbound emails are sent by SOTI XSight to the incident reporter and assignee when an incident is created or updated.
Outbound Email
| Outbound Emails are Enabled/Disabled | Turn on the toggle to enable outbound emails. This enables all fields in the Outbound Email section. |
| Server Type | Select the required email server type from the drop-down list: "SMTP" or "Office 365." Most fields in this section change depending on the server type you have selected. |
| Sender's Name | Appears for "SMTP." Enter the name to appear in the From field of emails. For example: "SOTI Support." |
| Sender's Email | Enter the address the emails will be sent from. For example: "support@soti.net." |
| Host | Appears for "SMTP." Enter the hostname of the SMTP server to be used to send emails. |
| Port | Appears for "SMTP." Enter the port to be used to send emails. The default SMTP port is 25. |
| Use SSL | Appears for "SMTP." Turn on this toggle to use secure communication with the SMTP
server. If you select this option and the SMTP server does not support SMTPS, an attempt to send an email from the incident details view will return an error. If you do not select this option, communication is secured using transport layer security if it is available on the SMTP server. If it is not available, the communication is not secured. |
| Authentication | Appears for "SMTP." Select the method to be used to authenticate on the SMTP server: None (default) or Login. |
| Username | Appears for "SMTP." If you selected the Login authentication option, enter the username to be used to authenticate on the SMTP server. |
| Password | Appears for "SMTP." If you selected the Login authentication option, enter the password to be used to authenticate on the SMTP server. |
| Client ID | Appears for "Office 365." Enter the Client ID value you have obtained when registering with Microsoft. |
| Tenant ID | Appears for "Office 365." Enter your Microsoft Tenant ID. |
| Client Secret String | Appears for "Office 365." Paste the Client Secret value you obtained when registering with Microsoft. |
| Test Settings | After saving changes, click this button to send a test email using the current configuration. Errors (if any) are displayed on the screen. |
Next steps: Set up inbound email