Personal Shopper Utilization

1. Select Operational Intelligence from the main menu.

   

2. Select Create Profile from Profile dropdown.

   

3. Select Utilization > Personal Shopper Utilization.

   

4. Enter a descriptive name for the profile and select a SOTI MobiControl instance. Select Next.

   

5. Choose one or more device groups. Select Next.

   

6. Select Discover to add the SOTI Personal Shopper Application and to optionally add topics to monitor in Live View.

   

7. Select a device with the SOTI Personal Shopper application.

   

8. Optionally select available topics from the SOTI Personal Shopper Application and select Finish.
   Note: These topics are available as Shared Topics to select while configuring a view with Personal Shopper devices in Live View and Watchlist.

   

9. Select Next after configuring all the topics to monitor. The Personal Shopper Topics can be selected as Shared Topics to monitor in Live View and Watchlist (see the Personal Shopper Topics section below for more details).

   

10. Upload a *.csv file with information on current store wall mappings. The *.csv file is global to all Personal Shopper Utilization profiles. To add, edit or delete store or wall information, re-upload the *.csv file.
    Note: On re-upload, data is overridden globally in all Personal Shopper profiles. Refer to the Store Wall Mappings CSV File section below for additional details.

    

11. Select the Custom Attribute which identifies the store that a device belongs to. The values of the Custom Attributes should match the values in the first column of the *.csv file.

    For example, on the device, the configured custom attribute would be "Store =Store_001" or "Store =Store_100".

    Note: The custom attribute selected is global to all profiles. Devices in all profiles must be mapped to a store using the same custom attribute.

    

12. Optionally, select an additional Custom Attribute that identifies the device type amongst devices. For example, on the device, the configured Custom Attribute would be "Device Type= PS" (refer to the screenshot above).
    Note: The custom attribute selected is global to all profiles. Devices in all profiles must map to a device type using the same custom attribute.

• Device Status: Device Status shows whether a Personal Shopper device is In Wall or Out of Wall. This is a display topic in Live View. When the displayed color is green, the device is In Wall, and if red, the device is Out of Wall.
• Wall Info: If a device is In Wall, Wall Info displays Wall Row, Wall Column and Wall ID. This is a shared topic event in Live View.

• Store Name: The string used to identify the stores. Store Names are mandatory and must be unique. Enter a comma separated list of Store Names.
  • Example: "Store_001, Store_002, Store_100"
  Note: It is important that the same values are used to identify stores on your devices. For example, if devices are tagged with custom attribute values such as Store_001, Store_002, …, the store names in the first column should match these values. In this way, the device is accurately mapped to the store and the store is mapped to its respective Entrance and Exit walls.
• Entrance Wall IDs: Enter a comma separated list of Entrance Wall IDs for the respective store. Entrance Wall IDs are mandatory.
  • Example: "001,002, 003"
• Entrance Wall Names: Enter a comma separated list of Entrance wall Names for the respective store.
  • Example: "North, South, East"
  Note: If there are only Entrance Wall IDs and no Entrance Wall Names, then enter an empty list in the Entrance Wall Names column. For example, " , , "
• Exit Wall IDs: Enter a comma separated list of Exit Wall IDs for the respective store. If there are no Exit walls, the column should be left empty.

• Exit Wall Names: Enter a comma separated list of Exit Wall Names for the respective store. If there are no Exit walls, the column should be left empty.

StoreName,EntranceWalls IDs,EntranceWalls Names,ExitWalls IDs,ExitWalls Names
Store_001,"1,2,3,4","North,South,East,West","888, 889","North, South"
Store_002,"10,12,17,11","Retail1,Retail2,Retail3,Retail4","900, 901","Retail5, Retail6"
Store_003,"15,19,13,12","North Entrance, South Entrance, East Entrance, West Entrance","200, 201","South Exit, West Exit"
Store_010,"23,24,25,26,27","North Entrance,South Entrance, East Entrance,West Entrance, North East Entrance","700, 725, 750","North Exit, South Exit, East Exit"

• Average Time in Wall: This chart represents the average time a device remains in walls in a store.
  • Calculation: Each bar represents the average time the devices are in the respective wall in the selected store.
  • Configuration: Users can select which store’s walls they would like to view. Users can also choose to exclude a specific time duration for which they do not want view data.

• Device Name
• Device ID
• Device Group
• Number of Utilization Sessions
• Average Session Time
• Average Entrance Time
• Average Transfer Time
• Store Name
• OS Version
• Manufacturer
• Model

• Maximum Device Utilization by Store: This chart shows the maximum number of devices that were Utilized, Not Utilized and Offline by store.
  • Calculation: Each stacked bar represents the maximum number of devices that were Utilized at a given point in time, Not Utilized and Offline at that time point in the respective store.
• Maximum Device Utilization % by Store" This chart shows the maximum percentage of devices that were Utilized, Not Utilized and Offline by store.
  • Calculation: Each stacked bar represents the maximum percentage of devices that were Utilized at a given point in time, Not Utilized and Offline at that time point in the respective store.
• Minimum Device Utilization by Store: This chart shows the minimum number of devices that were Utilized, Not Utilized and Offline by store.
  • Calculation: Each stacked bar represents the minimum number of devices that were Utilized at a given point in time, Not Utilized and Offline at that time point in the respective store.

• Minimum Device Utilization % by Store: This chart shows the minimum percentage of devices that were Utilized, Not Utilized and Offline by store.

  • Calculation: Each stacked bar represents the minimum percentage of devices that were Utilized at a given point in time, Not Utilized and Offline at that time point in the respective store.
• Average Device Utilization Time by Store: This chart shows the average time a device is being used by a customer, by store.
  • Calculation: Each bar represents the average time taken to return a device to an Exit wall from an Entrance wall, or for a checkout event (from the third-party store app) from an Entrance wall, by store.
• Average Device Return Time by Store: This chart shows the average time taken for devices per store to be transferred from an Exit wall to an Entrance wall.
  • Calculation: Each bar represents the average time taken for devices in the respective store to be transferred from an Exit wall to an Entrance wall, or from the checkout event (from the third-party store app) to an Entrance wall by store.