Troubleshooting SOTI Cloud Link Agent

About this task

The SOTI Cloud Link Agent may remain inactive if the SOTI Cloud Link Broker is not using the correct Token Signature certificate.

Procedure

  1. On the management server, check the error logs for entries similar to: 
    Failed to ping CLA: Status(StatusCode="Unauthenticated", Detail="Received http2 header with status: 401" ...
  2. If this error appears, download the Token Signature certificate again (see Step 2 in Setting up SOTI Cloud Link Broker).
  3. Replace the existing certificate with the new one.
  4. Restart the SOTI Cloud Link Broker service.

Results

The SOTI Cloud Link Agent becomes active and is able to communicate with the Broker.