System Health

The System Health pane enables you to view all system components, their connection status, and their certificate information.

The system components include the following:
  • File Store
  • Logging Service
  • Management Server
  • MQTT Server Instance
  • Protocol Adapters
  • Proxy Service
  • SOTI XSight
  • SOTI Identity
  • SQL Databases
  • Webhook Receiver

System Health Notifications

When a system component functions normally, it reports its status as OK. When SOTI Connect detects a potential issue with a component, it reports that in the status. Below are the statuses that may be displayed and suggested actions to resolve them.

Status Message Suggested Action
Failed to connect to service: [Service] Depending on the impacted service:
  • restart management server,
  • restart file store,
  • or restart logging service.
Failed to deserialize response payload: [Payload]
Failed to retrieve health check state from protocol adapter: request timed out Restart protocol adapter
Failed to retrieve health check information from PA
Failed to retrieve health check information from WHR
Failed to deserialize health check information from PA: [Message]
Could not connect to Database at [MSDB URL] Restart database, verify or change database configuration, then restart management server
Failed to connect to Database at [MSDB URL] after [Timeout] milliseconds of trying
Failed to connect to Database at [Historical DB URL]: [Message]
Failed to connect SOTI XSight at [Address] Verify or change SOTI XSight settings
Disabled configuration: [Message]
Failed to connect SOTI Identity at [Exception]: [Exception message] Verify or change SOTI Identity settings
Failed to set up SOTI Identity SDK or Resource client: [Generic exception message]
Disabled configuration
Not available – This is set by default if the health check fails in Rest PA for WHR Restart protocol adapter, then restart management server
Failed to access http cert [Exception details] – This happens if Rest PA is unable to fetch the list of certificates associated with it
No definitions found – This is set by default if health check fails in Rest PA
No definitions found – This is set by default if health check fails in MQTT PA
Disabled configuration - This is set by default if health check fails in MQTT Server Instance
Can't be reached – This is set if MQTT server instance cannot be reached during health check
Failed to connect to Database at [LS DB URL]: [Error message for not connecting in case of an exception] Restart logging service, then verify or change database configuration