Manual Method
About this task
The manual method will require you to manually create a client ID and client secret, retrieve the remote control certificate data and key data from the SOTI MobiControl database, and update the SOTI Assist URL and remote control URL in the SOTI MobiControl database to point to the SOTI Assist instance.
Procedure
- Log into SOTI Assist as an administrator.
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On the menu bar, click the menu button and select Settings.
The SOTI Assist settings view opens.
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On the left side of the settings view, click Integration.
The current integration settings appear on the right side of the view.
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If it is not already enabled, enable the SOTI Assist login page by clicking Enable SOTI Assist Login Page.
The Domains field and the Other Instances section appear in the view.
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In the Domains field, enter the domain or domains you want to use for the SOTI Assist login page.
The SOTI Assist login page at any of these domains will log into this instance of SOTI Assist.
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Click the green + button in the Other Instances section.
The Add SOTI MobiControl dialog box opens.
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In the Add SOTI MobiControl dialog box, select Manual and enter the required information.
See Add SOTI MobiControl to learn about what information is required.
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The client ID and client secret are what SOTI Assist will use to authenticate itself to the SOTI MobiControl server. Use the following steps to generate the client ID and client secret.
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The remote control certificate data and remote control key data are used to connect the remote control service to the SOTI MobiControl deployment server. Use the following steps to obtain the two values.
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In the Add SOTI MobiControl dialog box, click Save.
The save process will take a few seconds.
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After the save process completes, a pop-up window appears with more steps to complete.
Warning: This is the only time you will see this pop-up window, so make sure you carefully record the values displayed.
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Update the SOTI MobiControl database with the HelpdeskUrlSuffix and HelpdeskUrl values displayed in the pop-up window. To do this, use the following steps.
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If the SOTI MobiControl server uses a different certificate than the SOTI Assist server, you need to download the SOTI MobiControl root certificate and install it on the SOTI Assist server.
- Log out and log back into SOTI Assist for the changes to take effect.