Downloading Device Logs

Log files can be downloaded from the device at any time.

To download device logs:
Click the Download Device Logs tool.
The tool will display a wait spinner while the logs are being downloaded. Once they have finished downloading, the logs are automatically attached to the incident.
SOTI Assist downloads the following log files from the device:
  • adb.log
  • mobicontrol.log
  • system_info.txt
  • crash-adb.log
  • PreRebootSecurity.log
Note: The activity recorded in adb.log can vary from device to device. In general, devices running legacy SOTI MobiControl agents or SOTI MobiControl plugins for Android Enterprise will return richer logs and include activities related to apps other than SOTI MobiControl.