Remotely Controlling Devices

You can start a remote control session from within either SOTI Assist or SOTI MobiControl.

To start a remote control session from within SOTI Assist:
  • In the incident details view, in the Devices section on the left, click on Remote Control under the device you want to remotely control.
    Note: If your device permissions allow you to remotely view the device, but not control it, the link will read Remote View rather than Remote Control.
    Note: You can also display snapshot information for the selected device. Unlike remote control/view, the device snapshot is available even for offline devices. Information snapshot functionality is available to all devices - iOS, Android, Windows, and so on.
    The device appears in the remote control page.
To end the remote control session:
  • At the upper right of the remote control page, click the close button.