Adding Signal Policy Actions

About this task

Use actions to execute activities according to policy conditions. Signal policies may contain one or more actions.

Procedure

  1. From the Actions step of the Signal policy wizard, select Add Action.
  2. Select one of the following options from the Action list:
    OptionDescription
    Send Script
    Important: This selection only applies to conditions that include managed devices. Starting version 2024.1.0, SOTI MobiControl has a Device Initiated option to enable device side evaluation and execution of Legacy scripts on supported devices. See Configuring Signal Policy Settings.

    Send the following types of scripts to devices when the action triggers:

    • Legacy
    • JavaScript
    • PowerShell 32-bit Compatibility
    • PowerShell Native
    Choose a script from Execute Script, then select its delivery method.
    Tip: The Execute Script list populates from the Manage Scripts dialog box comprising earlier saved scripts. See Manage Scripts and Sending Scripts to Devices. See Manage Scripts and Sending Scripts to Devices for more information.
    Send Email
    Send an email notification to recipients indicating the policy triggered. Add email contacts to the To, CC, and BCC fields.
    Important: Separate the addresses with a semicolon, and do not space them.

    Use the Macro button in the Subject and Message fields to add dynamic information, such as Device ID or Policy Name to the email.
    Send Message

    Send a message directly to devices that the policy triggers. You can limit the message's Display Duration on the devices and choose a Type of message, such as Error or Warning.
    Relocate Device

    Automatically move devices that trigger the policy from their current device group to another of your choice.
    Trigger Alert

    Drive an alert to the SOTI MobiControl notification panel.

    Use the Macro button in the Alert Title and Message fields to add dynamic information such as Device ID or Policy Name to the alert.
    Trigger Webhook Send automated JSON or XML data to a URL when the policy triggers. From Webhook, select a predefined webhook. Specify a Subject for the destination URL and select Source Attributes to include it in the payload.
    Important: You can define webhooks in Global Settings > Services > Webhook. See Using Signal Policies to Trigger Webhook Actions for information on using a Signal policy to trigger a webhook.
    Block Exchange Access This action triggers when a Signal Policy is activated. Once access is blocked, the selected devices no longer connect to the Exchange server.
    Note: Supported families: Android Plus, Apple, Windows Mobile/CE, Windows Modern
    Block SOTI Hub Access This action triggers when a Signal Policy is activated. This temporarily blocks device users from accessing content in the SOTI Hub app.
    Note: Supported families: Android Plus, Apple
    Allow SOTI Hub Access
    Enables SOTI Hub access for a device that has been blocked before or did not have access before.
    Note: Supported families: Android Plus, Apple
    Clear SOTI Hub Cache Clearing the SOTI Hub Cache is an action that deletes all downloaded content ( except mandatory files) from the SOTI Hub app on devices.
    Log Out Shared Device This action can be triggered when a Signal is activated. When you log out of a shared device, you are remotely signing out the current users from the device.
    Note: Supports Android Plus and Apple and is only applicable to devices that have a Shared Device configuration.
    Set Custom Attribute With this action, the user can set the value of a Custom Attribute on a managed device.
    Note: Supported families: Android Plus, Apple, Linux, Windows Desktop Classic, Windows Mobile/CE, Windows Modern
    Allow SOTI Surf Access It enables SOTI Surf access for a device that has been blocked before or did not have access before. This action is only applicable to devices on which the SOTI Surf application is installed.
    Note: Supported families: Android Plus, Apple
    Block SOTI Surf Access
    This temporarily blocks device users from accessing SOTI Surf. This action is only applicable to devices on which the SOTI Surf application is installed.
    Note: Supported families: Android Plus, Apple
    Clear SOTI Surf Cache
    Clearing SOTI Surf Cache is an action that deletes all downloaded content (except mandatory files) from the SOTI Surf on devices. This action is only applicable to devices with the SOTI Surf application installed.
    Note: Supported families: Android Plus, Apple
    CAUTION: When applying platform-agnostic actions such as Send Email or Trigger Alert, make sure you limit their use. For example, a policy with two condition groups where either group can often be True may result in too many emails or alerts. Device-specific actions such as Send Script or Send Message only trigger for the Managed Devices condition group, but can still occur often.
    Note: In a policy with two or more Managed Devices condition groups, device-specific actions only trigger on members of device group(s) in the condition group. The Source Names macro shows the object(s) that triggered the action. For example, if the condition triggers when a device enters a Geofence, the Source Names macro shows the device name and the location. For example, Device: A0510BAC99B9, Geofence: Restricted Zone.

    Signal Wizard Action step with send email option filled in

  3. Select Add to save your action. Add actions as needed.

    Signal Wizard action step with two actions added

What to do next

Configure Signal policy settings in the Settings tab. See Configuring Signal Policy Settings.