Establishing SOTI XTreme Hub Reconnection Settings

Define how devices should respond if they fail to download files from a SOTI XTreme Hub on the first attempt.

About this task

These settings help devices recover when a SOTI XTreme Hub is temporarily unavailable. You can specify how frequently devices retry downloads, how many attempts they make, and whether they should fall back to the deployment server during outages.

Procedure

  1. In the Devices view of the SOTI MobiControl, right-click on the device group containing the devices you want to configure and select Advanced Configurations.
  2. Select Android Plus in the device family drop-down list. Then, select the XTreme Hub advanced configuration.
  3. Turn on Apply changes to all Child Groups and Devices and Enable XTreme Hub.
  4. Update reconnection settings in the Configuration Settings window.
    Retry Sync Interval Specify a time range for retry attempts. Each device chooses a random value within this range to avoid overwhelming the SOTI XTreme Hub with simultaneous requests.
    Retry Sync Attempts Define how often a device attempts to download files from the SOTI XTreme Hub before waiting until the next check-in.
  5. Select Save to apply your settings.

Results

Devices in the selected group now follow the defined retry logic and fallback behavior when encountering issues with their assigned SOTI XTreme Hub.