Available Device Actions
Device actions are quick and simple operations such as locking a device remotely or sending a message to a device. You can execute device actions on a single device, on many devices, or on an entire device group. Not all device types support all device actions. SOTI MobiControl notifies you of any restrictions or compatibility issues when you try to execute the device action.
You must have the proper permissions to send a device action to a device. Noted below are the required permissions for each device action. See Device Group Permissions for more information.
Tip: You can pin frequently used device actions to the top of the device actions list. See Bookmarking Device Actions for instructions.
Tip: You can perform a device action on many devices at the same time. See Performing Device Actions on Multiple Devices for instructions.
| Device Action | Description | Permission Required |
|---|---|---|
| Allow Exchange Access | Gives access to Microsoft Exchange email whether through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration. | Manage Device Exchange Access |
| Allow SOTI Hub Access | Provides the device user with access to content within the SOTI Hub app. | Manage SOTI Hub |
| Allow SOTI Surf Access | Provides the device user with access to the SOTI Surf app. | Manage SOTI Surf |
| App Feedback Update | Uploads a report containing any changes in the status of managed apps to Google Play servers.
Note: You can only use this action three times every 24 hours per device.
|
App Feedback Update |
| Block Exchange Access | Blocks access to Microsoft Exchange email whether through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration. | Manage Device Exchange Access |
| Block SOTI Hub Access | Prevents device users from accessing content within the SOTI Hub app. | Manage SOTI Hub |
| Block SOTI Surf Access | Prevents device users from accessing the SOTI Surf app. | Manage SOTI Surf |
| Bypass Activation Lock | Overrides the Apple activation lock on supervised iOS devices. | Bypass Activation Lock |
| Check-In | Forces the selected devices to connect to SOTI MobiControl and accept any configuration changes or updates. | Check-In |
| Clear Restrictions | Removes any device user configured restrictions from the device. | Clear Restrictions |
| Clear SOTI Hub Cache | Deletes all cached content from the SOTI Hub app. | Manage SOTI Hub |
| Clear SOTI Surf Cache | Deletes all cached content from the SOTI Surf app. | Manage SOTI Surf |
| Delete | Removes the selected devices from SOTI MobiControl management. | Delete |
| Delete User | Deletes a local user account on a macOS device. Requires macOS 10.13 or later. | Delete User |
| Disable | Disconnects a device from the SOTI MobiControl deployment server. Disconnected devices will not receive configuration changes or updates from SOTI MobiControl until they are re-enabled. | Enable/Disable |
| Disable Agent Upgrade | Prevents devices from upgrading to latest version of the device agent. | Upgrade Agent |
| Disable Kiosk Screen | Disables Kiosk on the device (Android, Windows CE, and Windows Desktop Classic). | Manage Device Administrator |
| Disable Lost Mode | Disables managed lost mode on Apple devices. Note: You cannot disable Lost Mode if the device is soft reset. You
will need to restore it through recovery mode.
|
Enable/Disable Lost Mode |
| Disable Passcode Lock | Removes screen lock passcode from devices. | Disable Passcode Lock |
| Enable | Reconnects a disconnected device to SOTI MobiControl. | Enable/Disable |
| Enable Agent Upgrade | Enables devices to upgrade to latest version of device agent. | Upgrade Agent |
| Enable Kiosk Screen | Enables Kiosk on the device (Android, Windows CE, and Windows Desktop Classic). | Manage Device Administrator |
| Enable Lost Mode | Enables managed lost mode on Apple devices. | Enable/Disable Lost Mode |
| Enroll In E-FOTA | Enrolls the selected Samsung device into the E-FOTA service. | E-FOTA Enrollment |
| Enter Admin Mode | Enables device users to access device as administrator (Android only). | Manage Device Kiosk |
| Enter User Mode | Disables administrator access to device for the device user (Android only). | Manage Device Kiosk |
| Install Device Plugin | Initiates installation of the latest plugin or upgrade to the latest plugin version (Android devices only). | Manage Device Plugins |
| Lock | Activates the lock screen on the selected devices. See Locking a Device for more information. | Lock |
| Play Sound | The device plays a sound to identify its location. | Lock |
| Print Test Page | Sends a command to a printer to print a test page. | Print Test Page |
| Refresh OS Update Status | Retrieves status information on an operating system update and displays it in the Device Information panel. | Refresh Software Update Information |
| Regenerate Personal Recovery Key | Enables device users to regenerate the personal recovery key. See Personal Recovery Key (PRK) Regeneration for more information. |
Manage PRK Encryption Certificate |
| Remote Ring | Sends a command to the device to ring. | Remote Ring |
| Remove | Removes a device from a virtual device group, including configurations inherited through membership to the virtual group. | Manage Devices and View Groups |
| Rename | Renames the device in the SOTI MobiControl console. | Rename |
| Report Incident | Creates a ticket in SOTI XSight with the details of the selected device automatically entered.
Note: You must have SOTI XSight installed and configured to use this action.
|
None |
| Reset Account | Resets the enterprise binding for Managed Google Play accounts on Android Enterprise devices. SOTI MobiControldeletes existing accounts and adds new ones within the selected enterprise binding. SOTI MobiControladds a new account to devices that do not have one. | Reset Account |
| Reset Exchange Access | Resets access to Microsoft Exchange email (whether through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration) to the standard set by any applicable compliance policies. | Manage Device Exchange Access |
| Reset Passcode | Changes the device passcode to one specified by the administrator. | Set Passcode |
| Scan for OS Updates | Scan Apple servers for newer versions of a device's operating system. | Refresh Software Update Information |
| Scan for Viruses | Scans the device for viruses immediately instead of waiting for scheduled scan. | Antivirus Controls |
| Send Message | Enables you to write and send a message to the SOTI MobiControl device agent on your devices. | Send Messages |
| Send Script | Enables you to write and send a script to your devices. | Send Scripts |
| Send SMS | Enables you to write and send an SMS message to your devices. | Send Messages |
| Set Device Name | Changes the name of the device on the actual device. You can use macros to automatically generate names. | Rename |
| Set Firmware Password | Sets or clears the firmware password on a macOS device. Requires macOS 10.13 or later. | Set Firmware Password |
| Set Wallpaper | Sets the screen wallpaper on the device. | Set Wallpaper |
| Soft Reset | Executes a soft reset of the device, closing open applications and clearing any data in RAM. | Soft Reset |
| Sync Files Now | Forces an immediate synchronization of files between the selected devices and SOTI MobiControl. | Sync Files Now |
| Turn Off/Suspend | Turns the device off. | Turn Off/Suspend |
| Unenroll | Unenrolls a device from SOTI MobiControl management, allowing you to refresh it for a new user or with a new add devices rule. | Unenroll |
| Unlock User | Unlocks a macOS local user account locked due to too many failed login attempts. Requires macOS 10.13 or later. | Unlock User |
| Update eSIM Cellular Plan | Sends a request to the iOS device to update its eSIM cellular plan. Requires iOS 13 or later and device enrollment. | Update eSIM Cellular Plan |
| Update MDM Profile | Updates the MDM profile of Apple devices. | Update MDM profile on device |
| Update OS | Updates the operating system of supported Apple devices to the latest available version. | Update Software |
| Update Virus Definitions | Updates the virus definitions on the device for virus scans. | Antivirus Controls |
| Upgrade Agent Now | Initiates the download and installation of the latest device agent. | Upgrade Agent |
| Upgrade Firmware | Upgrades the firmware on the selected device. Note: This action is available only for
Samsung devices enrolled in the E-FOTA service.
|
Firmware Over the Air |
| Update MDM Profile | Updates the management profile on a device. | Update MDM Profile On Device |
| Wipe | Removes all data on the device. | Wipe |