Generating a Diagnostic Report

About this task

To generate a diagnostic report of your SOTI MobiControl instance. The diagnostic file contains application logs and system information valuable for troubleshooting purposes.


  1. Click the ? button in the upper right corner of the SOTI MobiControl console and select Generate Diagnostic Report.
  2. In the Generate Diagnostic Report dialog box, click Generate.
    The diagnostic file is located at C:\ProgramData\SOTI\ .
  3. Click Close when you are finished.