Defining Search Index Sync

About this task

You can define how often SOTI MobiControl syncs the search index to ensure that the device search results shown in the console correctly reflect what appears in the database. You can also force an immediate synchronization anytime you notice that your database index is not up to date.

To schedule the search index synchronization or initiate immediate synchronization:


  1. Select Global Settings from the main menu.
  2. From the Settings tree on the left, select Console Settings > Search Index Sync.
  3. To schedule synchronization, in the Search Index Sync page that opens (see Search Index Sync):
    1. Turn on the Schedule Search Index Sync toggle.
    2. Use the Sync Frequency controls to define the sync frequency.
    3. Click Save.

    SOTI MobiControl will perform an integrity check and synchronize with the database according to the set frequency.

    Note: Occasionally, SOTI MobiControl may report the Integrity as less than 100%. This can occur as a result of device volatility, that is, some devices are in the process of reporting their status while the SOTI MobiControl search update is running.
  4. Alternatively, to initiate an immediate synchronization, click Sync Now.
    Text under the button displays the status (percentage completed) of the sync process. The status is automatically updated every three seconds.