Manage Working Hours and Holidays
Use the Manage Working Hours dialog box to:
- Manage working hour definitions - see Working Hour Definitions Tab
- Create new working hour definitions - see Add/Edit Working Hour Definition
- Manage holiday definitions - see Holidays Tab
- Create new holiday definitions - see Add/Edit Company Holiday
SOTI XSight uses work hours and holidays to correctly calculate how much working time had been spent on an incident resolution an decide whether the incident had been resolved in accordance with the relevant Service Level Agreement. For details, see Setting Up Service Level Agreements.
To see and customize your working hours and holidays, click .
Working Hour Definitions Tab
Working Hours | This section lists all working hour definitions that exist in the system. For each
definition, the list contains the following columns and controls:
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Add (+) | Click this icon to open the Add Working Hour Definition pane where you can define a new working hour definition (see Add/Edit Working Hour Definition). |
OK | Click to save changes (if any) and close the dialog box. |
Add/Edit Working Hour Definition
The layout and functionality of Add Working Hour Definition and Edit Working Hour Definition panes are identical.
Name | Enter or edit the definition name. |
Days and Time | This section lists work hour definitions for the days of the week. The list contains the following columns and controls:
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Exclude Holidays | Turn on this toggle to exclude holidays from the work hours you have defined. For holiday definitions, see Holidays Tab. |
Save | Click to save changes and close the pane. |
Cancel | Click to discard changes and close the pane. |
Holidays Tab
Holidays | This section lists all holidays defined in the system. For each holiday, the list
contains the following columns and controls:
|
Add (+) | Click this icon to open the Add Company Holiday pane where you can define a new holiday (see Add/Edit Company Holiday). |
OK | Click to save changes (if any) and close the dialog box. |
Add/Edit Company Holiday
The layout and functionality of Add Company Holiday and Edit Company Holiday panes are identical.
Name | Enter or edit the holiday name. |
Date | Enter or edit the holiday date. |
Recurrence | Turn on this toggle to make the holiday recur year after year. |
Save | Click to save changes and close the pane. |
Cancel | Click to discard changes and close the pane. |