Samsung Knox E-FOTA

Use the Samsung Knox E-FOTA configuration to manage the firmware updates for your Knox enabled Samsung devices.

Feature Details
Type Select the type of license to generate:
  • Trial
    Note: Trial licenses are valid for 90 days with a limit of 30 devices. Trial licenses do not require a license key.
  • Commercial
    Note: You cannot use a commercial license associated with another account.
Name Enter a name for the commercial license.
Key Enter a valid license key linked to the commercial license.
License Name Displays the license name.
Note: To delete the license, hover over the license name and the delete icon displays.
Note: You can not delete the license if a device is assigned to the license.
License Type Indicates if the license is trial or commercial.
License Key Displays the license key in encrypted format (only the last 4 characters are visible).
License Status Shows the status of the license.
License Start Date Displays the start date for the license.
License Expiry Date Displays the expiry date for the license.
Total Devices Shows the total devices available for the license.
Assigned Devices Shows the total devices assigned for the license.
Last Sync Date Displays the last sync date for the license.
Auto Upload Enables SOTI MobiControl to auto upload all the SOTI MobiControl enrolled devices to Samsung Knox E-FOTA.
Note: Uploading devices to Samsung Knox E-FOTA does not consume the license.
Note: Use the Upload Device(s) to Knox E-FOTA device action if auto upload fails.
Frequency for Auto Upload Sets the frequency for SOTI MobiControl to check for devices and upload them to Samsung servers.
Note: Maximum value is 60,000 minutes or 1000 hours.
Deployment Server Address Specify a Deployment Server URL to receive device update statuses from Samsung Knox E-FOTA. SOTI MobiControl picks the Device Management Address (DMA) and uses it to manage Samsung Knox E-FOTA if this is not provided.
Note: Administrators can choose the Deployment Server for multi server environments.
Certificate Issuer Name Displays certificate issuer details.
Certificate Expiry Displays the certificate expiry date.
Certificate Add a certificate received from Samsung to enable automatic status updates for your Samsung devices.
Note: A certificate is added automatically. To add a new certificate download the certificate (samsung-knox-validation-certificate.pem) from the Samsung website.
Note: When a user logs in for the first time, SOTI MobiControl attempts to add the certificate. If it fails, the system follows an incremental retry process:
  • Retry 1: 5 minutes
  • Retry 2: 10 minutes after Retry 1
  • Retry 3: 15 minutes after Retry 2
  • If all retries fail, SOTI MobiControl displays an announcement.

If users manually add the certificate during the retry process, SOTI MobiControl does not proceed with the next retry.
Receive notification with expired certificate Enables receiving notifications when the certificate expires. The system creates a notification 30 days before a certificate expires.
Warning: If the certificate expires, SOTI MobiControl does not process any notifications from Samsung until the admin either uploads a new certificate or enables the Receive notification with expired certificate toggle.
Note: Enabling this toggle is not recommended.
Note: Users must add the certificate at least once before enabling Receive Notifications with the expired certificate.
Note: SOTI MobiControl follows a specific logic to retry certificate renewal:
  • If a certificate is already present, SOTI MobiControl attempts renewal 5 days before it expires.
  • SOTI MobiControl retries daily for 5 days until a valid certificate is obtained.
  • If renewal fails, SOTI MobiControl displays an announcement.

See Samsung Knox E-FOTA for detailed steps.