Generating a Diagnostic Report

Before you begin

You must have Configure Deployment Server permission.

About this task

Generate a diagnostic report of the SOTI MobiControl instance. The diagnostic file contains application logs and system information, useful for troubleshooting purposes.

Procedure

  1. Select Diagnostics in the top-right dropdown menu of the SOTI MobiControl console.
  2. In the Diagnostics panel, select Diagnostic Report.
  3. Enter a password in the Password field. This password is necessary for accessing the generated diagnostic report.
  4. Select Generate to create the diagnostic report.
    The diagnostic report generates and downloads to C:\ProgramData\SOTI\DebugReport.zip
    Note: The generation of the diagnostic report may take several minutes.
  5. Select Done when the diagnostic report generation completes.

What to do next

View the following video demonstration of generating a diagnostic report.