System Requirements

These are the system requirements for installing SOTI MobiControl. Unless noted, these are the minimum requirements for a deployment of up to 1000 devices. For deployments of more than 1000 devices, consider upgrading components for better performance.

For SOTI products that are past End of Life (EOL), SOTI does not market, sell, deploy, or provide updates to those versions. See SOTI MobiControl Product Lifecycle for more information.

Note: The deployment server and the management server support load balancing. However, the SOTI MobiControl console is not kept in the global cache, therefore it is important to use sticky sessions.
Tip: If you do not want to run SOTI MobiControl server components using a Local System account, you can create a Service Account with the appropriate permissions.

General Requirements

Component Required Level
Operating System
  • Windows Server 2019
  • Windows Server 2022
    Note: Disable TLS 1.3 because it is not supported with Windows Server 2022.
Storage The application uses approximately 300 MB of storage space
Browsers
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
Other

Optional, depending on your requirements:

  • If managing Android or Apple devices: DNS (accessible externally)
  • If managing Apple devices: APNS certificate (with password and APNS topic string)
    Note: Enable one of the following TLS cipher suites on the deployment server for APNS:
    • TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
    • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
    • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
  • If the SOTI MobiControl console configuration uses directory service integrated security: LDAPS DNS name
Ports and IP Addresses See the default Network Ports and IP addresses that SOTI MobiControl uses to communicate.

Recommended Settings

The listed components must meet the recommended levels to run SOTI MobiControl.

Component Recommended Level
Memory (RAM)
  • 10 to 500 devices: 4 GB+
  • 500 to 1000 devices: 6 GB+
  • 1000+ devices: 8 GB+
Processor Speed
  • 10 to 1000 devices: 2 GHz dual core or faster
  • 1000+ devices: 3 GHz quad core or faster

These are the minimum requirements. If there is constant data collection and configurations, SOTI recommends upgrading to higher clock speeds.

Database Requirements

The SOTI MobiControl installer comes bundled with Microsoft SQL Server 2016 Express Edition, a lightweight version of SQL Server 2016. It is typically adequate for deployments of 10 to1000 devices. For deployments of more than 1000 devices, consider using Microsoft SQL Server 2019, as it has many scalability and performance improvements.

You can install the database and deployment server on the same host server. However, SOTI recommends using a standalone database for deployments of more than 500 devices.

Component Required Level
Software
  • Microsoft SQL Server 2017 (Cumulative Update 8 and later)
  • Microsoft SQL Server 2019 (Cumulative Update 12 and later)
Operating System
  • Windows Server 2019
  • Windows Server 2022

SOTI MobiControl requires SQL servers use a database collation that is case insensitive and accent sensitive. For example, SQL_Latin1_General_CP1_CI_AS is a collation that meets these criteria.

Note: Enable the TCP/IP network protocol in your SQL Server network configuration.

Database Permissions

When installing SOTI MobiControl, you must be either a SysAdmin or a DbCreator with additional ALTER ANY LOGIN permissions. When upgrading SOTI MobiControl, you must also have ALTER DATABASE permissions.

When performing regular operations for SOTI MobiControl Main and Archive databases, the user must have the following permissions:

  • Db_datareader
  • Db_datawriter
  • Permission for execution of all procedures

Database Recommendations

The listed components must meet the recommended levels to install the database.

Component Recommended Level
Memory (RAM) 4 GB or more
Processor Speed 2 GHz dual-core or faster
Storage 350 MB for installation
  • 10 to 500 devices: 2 GB for database growth
  • 500 to 1000 devices: 4 GB for database growth
  • 1000+ devices: at least 5 GB for database growth
Note: The database size depends on the amount of historical log information that you set SOTI MobiControl to retain, and the frequency of package deployment.

Network Ports

SOTI MobiControl uses the following ports to communicate between components.

Tip: See the SOTI MobiControl network configuration diagram for an interactive guide to SOTI MobiControl network connections.
Tip: For the list of hosts and ports that SOTI MobiControl requires to ensure fully functional Android Enterprise devices, see Android Enterprise Network Requirements for SOTI MobiControl.
Tip: For the list of hosts and ports that SOTI MobiControl requires to ensure fully functional Apple Enterprise devices, see Apple Enterprise Network Requirements for SOTI MobiControl.

Deployment Server Connections

Component Name Protocol TCP Port(s) Direction
SOTI MobiControl Deployment Server
Note: For configurations with more than one Deployment server. Used for caching purposes.
 Binary 5495 Inbound
SOTI MobiControl Management Server Binary 5494/5495 Inbound
Amazon App Store HTTPS 443 Outbound
Apple Push Notification Service (APNS) HTTPS 443 Outbound
Apple ADE HTTPS 443 Outbound
Apple Store Licenses HTTPS 443 Outbound
Certification Authority - DCOM
Note: Must be on the same domain.
 Binary Dynamic Outbound to the CA
Certification Authority - HTTP HTTPS 443 Outbound
Google Play HTTPS 443 Outbound
iTunes HTTPS 443 Outbound
LDAP LDAP/S 389/636 Outbound
Microsoft SQL Server (SOTI MobiControl Database) Binary 1433 Outbound from the management server and deployment server to the database
SOTI Cloud Link HTTPS 443 Inbound
SOTI MobiControl Device Agents Binary/HTTPS 5494, 443 Outbound from the device agent to the deployment server

SOTI MobiControl Device Agents (additional ports for legacy Windows Mobile/CE devices)

Note: Use these ports only when Using SHA-1 and SHA-2 Certificates on the Same Deployment Server
 Binary/HTTPS 5497/444 Outbound from the device agent to the deployment server
SOTI Search HTTPS 5500 Outbound to the MS
Native MDM HTTPS 443 Inbound
SOTI Services HTTP/S 443 Outbound
Remote Control Binary 5494 Inbound
Windows Notification Service (WNS) HTTP/S 80, 443 Outbound
SOTI MobiControl Signal Service HTTPS 13131 Outbound to the server hosting Signal Service. Inbound if this server is hosting Signal Service

Management Server Connections

Table 1. SOTI Products
Component Name Protocol TCP Port(s) Direction
SOTI MobiControl Deployment Server Binary 5494/5495 Outbound
SOTI Cloud Link HTTPS 443 Outbound
SOTI Identity HTTPS 443

Outbound and Inbound

See Connecting On-Premises SOTI MobiControl with SOTI Identity in the SOTI Identity help for more information.
SOTI Services HTTPS 443 Outbound
SOTI Services Skins HTTPS 443 Outbound
SOTI Search HTTPS 5500 Outbound to SOTI Search
SOTI Search HTTPS 5500 Inbound from and Outbound to SOTI Search (for multi-MS setups)
SOTI MobiControl Console HTTPS 443 Inbound
SOTI Xsight Server HTTPS 443 Inbound
SOTI MobiControl Signal Service HTTPS 13131 Outbound to the server hosting Signal Service. Inbound if this server is hosting Signal Service
Table 2. Third-Party Services
Component Name Protocol TCP Port(s) Direction
Amazon App Store HTTPS 443 Outbound
Apple Push Notification Service (APNS)† HTTPS 443 Outbound
Apple DEP HTTPS 443 Outbound
Apple App Store License HTTPS 443 Outbound
Bing Maps* HTTPS 443 Outbound
Certification Authority - DCOM Binary Dynamic Outbound
Note: Must be on the same domain.
Certification Authority - HTTP HTTPS 443 Outbound
Enterprise Resource Gateway (ERG) HTTPS 443 Outbound
Google Play‡ HTTPS 443 Outbound
iTunes HTTPS 443 Outbound
LDAP LDAP/S 389/636 Outbound
Microsoft SQL Server (SOTI MobiControl Database) Binary 1433 Outbound

*Enable Ports TCP/443 Outbound for:

  • bing.com
  • platform.bing.com
  • *.virtualearch.net

† For Apple APNs:

To use Apple Push Notification Service (APNS), your devices need a persistent connection to Apple's servers over Ethernet, cellular data (if capable), or Wi-Fi.

If you use a firewall or private Access Point Name for cellular data, your Apple devices must be able to connect to specific ports on specific hosts:

  • Enable TCP port 5223 to communicate with APNS.
  • Enable TCP port 443 or 2197 to send notifications to APNS.

Devices uses TCP port 443 during device activation, and afterward as a fallback if they cannot reach APNS on port 5223. The connection on port 443 uses a proxy as long as the proxy permits communication to pass through without decrypting.

The APNS servers use load balancing, so your devices do not always connect to the same public IP address for notifications. It is best to let your device access these ports on the entire 17.0.0.0/8 address block, which is reserved for Apple. If you can not allow access to the whole 17.0.0.0/8 address block, open access via the same ports to these network ranges on IPv4 or IPv6:

IPv4

  • 17.249.0.0/16
  • 17.252.0.0/16
  • 17.57.144.0/22
  • 17.188.128.0/18
  • 17.188.20.0/23

IPv6

  • 2620:149:a44::/48

  • 2403:300:a42::/48

  • 2403:300:a51::/48

  • 2a01:b740:a42::/48

‡ Google Play Store:

  • The Google Play Store requires access to SOTI Services IP Addresses.

Miscellaneous Connections

Component A Component B Protocol TCP Port(s)
Enterprise Resource Gateway (ERG) Exchange Binary 443
Enterprise Resource Gateway (ERG) SharePoint/WebDAV HTTPS/WebDAV 443
SOTI Cloud Link Certification Authority - DCOM
Note: Must be on the same domain.
 Binary Dynamic
SOTI Cloud Link Certification Authority - HTTP HTTPS 443
SOTI Xsight Server Microsoft SQL Server (SOTI Xsight Database) Binary 1433
SOTI Xsight Server SOTI Xsight UI HTTPS 443
SOTI Xsight UI Remote Control HTTPS (web sockets) 443
SOTI Hub Enterprise Resource Gateway (ERG) HTTPS 443
SOTI Surf Enterprise Resource Gateway (ERG) HTTPS 443
SOTI MobiControl Console Remote Control HTTPS (web sockets) 443

SOTI Services

The SOTI Services include Activation, Agent Builder, Enrollment, Location, Google Play, Microsoft 365 Integration, Messaging, Antivirus Definitions and SOTI Surf services. These services make sure that your SOTI MobiControl deployment has:
  • the latest certified version of device agents
  • fast and easy enrollment of devices
  • updates for licenses
  • enhanced feature integration with third-party services

Access both SOTI Services and SOTI Services Skins (for device-skin related image files) using HTTPS on port 443. Be sure to whitelist the following fully qualified domain names and/or IP addresses with your firewall, allowing unrestricted communication between your SOTI MobiControl deployment and SOTI Services.

Note: The SOTI MobiControl management service requires access to the following URL endpoints: activate2.soti.net and agentdservice.s3.amazonaws.com to download or update SOTI MobiControl Android Device Agents.
Service Name Endpoint
Activation Service activate2.soti.net / services.soti.net
Agent Builder Service activate2.soti.net
BitDefender Antivirus mobicontrolservices.soti.net
Enrollment mcenroll.soti.net / mc-enroll.soti.net / activate2.soti.net
Google Play Services activate2.soti.net
Location Services activate2.soti.net / services.soti.net
Microsoft 365 Services mobicontrolservices.soti.net
Messaging activate2.soti.net
Notifications notificationservice.soti.net
Skins Service skinsapi.soti.net / www.soti.net
SOTI Surf mobicontrolservices.soti.net

SOTI Services are load-balanced across the following IP addresses. It is strongly advised to whitelist all IP addresses in case of a failover event as to not prevent communication:

ID Based Enrollment:

54.209.186.178

54.208.149.103

Primary Communications:

76.223.23.230

13.248.157.19

Skins Endpoint:

99.83.149.241

75.2.25.8

Failover:
Attention: The following IP addresses do not respond unless there is a failover event.

54.208.194.169

54.209.62.205

54.209.186.251

54.209.207.237
Note: For the agentdservice.s3.amazonaws.com endpoint, you must whitelist Amazon’s S3 Service. A list of their IP addresses is here (https://ip-ranges.amazonaws.com/ip-ranges.json) using the filter of service: S3 and Region: us-east-1..

Supported Devices

SOTI MobiControl supports a wide range of products, including Android, Apple, Linux, Windows, and wireless printer devices. For simplicity, SOTI MobiControl groups related device types under Platform tabs. Refer to the table below for a full list of supported operating systems and their associated platforms.

Note: Some devices require the installation of a SOTI MobiControl device agent for management purposes. The device agent uses about 10 MB of device storage.
Note:
If your devices are using any of the following unsupported operating systems, update to a supported operating system to upgrade to the latest SOTI MobiControl device agent. Devices that do not update get marked as incompatible and excluded from any agent upgrades after upgrading to SOTI MobiControl 2024.0.
  • Windows CE .NET 3.0
  • Windows CE .NET 4.1
  • Windows CE .NET 4.2
  • Windows Pocket PC 2002
  • Windows Pocket PC 2003
  • Windows 2000
  • Windows Mobile 2003
  • Windows Server 2003
  • Windows Server 2008
  • Windows XP
  • Windows Vista
This platform tab Manages these device types
Android Plus For SOTI MobiControl agent 2024.0 and later, devices running:
  • Android Classic - Devices running Android 4.2 to 13
  • Android Enterprise - Devices running Android 5 to 14
Note: If you use SOTI MobiControl agent 15.4.6 (Android Enterprise) and agent 15.4.5 (Classic) and earlier, then you can use the following:
  • Android Classic - Devices running Android 4.2 to 12
  • Android Enterprise - Devices running Android 5 to 13
Note: For more information about Android Enterprise and Android Classic, see the section for device agents for Android Enterprise and Android Classic for 2024.0.0 (October 19, 2023) in the Release Notes. You cannot enroll devices for SOTI MobiControl device agent 15.4.0 and later versions for:
  • Android Classic: OS versions 4 and 5
  • Android Enterprise: OS versions 5 and 6
Apple Devices running:
  • iOS 8.0 or later including iPhone, iPad and iPod Touch devices
  • macOS 10.12 or later
Linux Devices with x86 (32 bit), x64 (64 bit), or ARM (32 bit and 64 bit) processors or Zebra FX7500/FX9600 (RFID readers)
Printers Zebra wireless printers
Windows Desktop Classic Desktop devices running Windows
Windows Mobile/CE Devices running:
  • Windows CE .NET 5.0 or later
  • Windows Mobile 5.0 or later
Windows Modern Devices running Windows 10 or later

Supported TLS Versions

Secure communication depends on the Transport Layer Security (TLS) version supported by both the SOTI MobiControl deployment server and the device platform.

Note: Unless necessitated by the limitations of older mobile devices, use of pre-1.2 TLS versions is not recommended.
The SOTI MobiControl deployment server supports the following TLS 1.2 cipher suites:
  • TLS_RSA_WITH_AES_256_GCM_SHA384
  • TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256
  • TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
  • TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
  • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
  • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256

The following table lists the TLS version supported by each device platform.

Device Platform TLS Versions
Windows CE TLS 1.0/1.1/1.2
Android 4.2 TLS 1.0
Android 4.3 – 9.0 TLS 1.0/1.1/1.2
Android 10–12 TLS 1.0/1.1/1.2/1.3
iOS 5 – 12 TLS 1.0/1.1/1.2
macOS 10.15.x - 13.x TLS 1.0/1.1/1.2
Windows 10 Mobile 1511 – 1709 TLS 1.0/1.1/1.2

Certified Device Support

SOTI provides technical and development support for devices that have been tested and certified. Device certification ensures compatibility with all applicable SOTI ONE products and features.

Note: Uncertified devices receive best-effort support because SOTI cannot give assurance that they will function as intended.

Below is an overview of the certification process:

  1. A SOTI partner submits a request for device certification, including the make and model number.
  2. SOTI evaluates the certification request based on set criteria, then works with the partner to ensure all business and technical requirements are met to move forward.
  3. SOTI applies more than 400 rigorous tests to the device.
  4. SOTI fully certifies the device if it meets the standards of performance and functionality for the SOTI ONE Platform. The device may alternatively earn a passing status with known limitations.

If the device certification fails, SOTI will work with the device manufacturer to best resolve the issues.

Upon device certification, the customer receives the following support:

  • Technical support for troubleshooting SOTI-related device features across all SOTI products.

  • Best development efforts with SOTI and its partnership network.

  • Ongoing device application support to ensure SOTI features are updated with periodic SOTI agent and plugin releases.

  • Device-specific feature requests are considered for implementation in supporting the customer's operational needs.

Please click https://docs.soti.net/mobicontrolagentdownloads to see a list of available certified Android devices and SOTI Agent APKs.

If you do not find the device you are looking for, please contact your SOTI Account Manager or contact us at https://soti.net/about/contact-us/.