Handling Installation Errors
Common SOTI MobiControl Installation Errors
The Installer Didn't Detect My Database
The installer should detect and list any Microsoft SQL Servers that are available on your server or accessible from your network. If you don't see your Microsoft SQL Server instance listed in the SOTI MobiControl installer, try one of the following troubleshooting steps.
Check that you're running the installer as an administrator with domain access
Add the domain or local host to the server address
Check port 1433 for issues. SOTI MobiControl uses port 1433 for communication between the server and the database
I Can't Connect to My Database
If, during installation, you can see the Microsoft SQL Server database but can't connect to it, this may be caused by an authentication or permissions error or a connectivity error.
Verify that you're attempting to connect to the database using an account with the right permissions.
Troubleshooting With Installation Logs
The SOTI MobiControl installation process generates logs that can be useful for troubleshootin problems encountered during an installation or upgrade. Reviewing the logs can help determine why a problem has occurred. Refer to the following logs when troubleshooting installation and upgrade errors:
Installation Log
The installation log has information regarding the SOTI MobiControl installation process that is useful for troubleshooting new installations and upgrades.
Upgrade Log
The upgrade log has information regarding the SOTI MobiControl upgrade process that is useful for troubleshooting upgrades.
C:\ProgramData\SOTI\MCUpgradeHandler.log
Database Log
The database log has information related to the configuration of SQL Server database that occurs as part of the SOTI MobiControl installation. It is useful for troubleshooting database errors in new installations and upgrades.
C:\ProgramData\SOTI\DBInstall.NET.log
Repairing Installation Errors
If you run into issues after installing or upgrading SOTI MobiControl, you can re-run the SOTI MobiControl setup executable. Ensure that all SOTI MobiControl services (even if they are installed on different computers) are turned off before running the installer.
-UpdateDB
If your issues persist, contact SOTI Support.