Installing SOTI MobiControl

Before you begin

  1. Confirm that your system meets the minimum requirements
  2. Plan out your server arrangement
  3. Prepare your system for installation

About this task

To install SOTI MobiControl components on your server:

Procedure

  1. Decide where to install each component.
    It is possible to install all three components on a single server. However, with larger device deployments, it is recommend that you place the database on a separate server.
  2. Download the SOTI MobiControl installer from the SOTI Downloads page and save it to the server where you'll be installing SOTI MobiControl.
  3. Run the SOTI MobiControl installer as an administrator to launch the installation wizard.
  4. Choose a setup language, then select OK.
  5. Read the introductory information in the first panel, then select Next.
  6. Read and accept the SOTI MobiControl license agreement. If desired, you can print the license agreement for future reference. Select Next.
  7. Make sure you select only the Features that you want installed on this server. The SOTI MobiControl installer selects all components by default.
    If the installer does not detect a database on the server, you have the option to download Microsoft SQL Server 2016 Express. If you have an existing database that is not on this server, clear the Microsoft SQL Server 2016 Express option. You can connect to your database later.

    Select Browse if you want to to change the destination folder from the default C:\Program Files\SOTI\MobiControl. Select Next.

    Restriction: SOTI MobiControl 2024.0 only supports a single search server.
  8. Enter the information you want to use to connect to the new Microsoft SQL Server 2016 Express database. Select Next.
    Note: This panel appears only if you opted to download and install Microsoft SQL Server 2016 Express. Otherwise, skip ahead to step 9.
  9. Enter the information required to connect to your database. Select Next.
    Note: This panel appears only if you opted not to download and install Microsoft SQL Server 2016 Express. See Database Requirements for more information.
    Server Use the drop-down to select the location of the database on a computer on the network. You can also type in the network location of the database.
    Note: If you configured server to listen to a port other than the default (1433), include the port number. For example: SERVER,01234\SQLSERVER .
    Connect using Select your authentication method:
    • Windows Authentication
    • SQL Server Authentication
    Username Enter the username for the account that SOTI MobiControl used to access the database.

    The account must have read/write permissions.
    Password Enter the password for the account that SOTI MobiControl used to access the database.
    Database Name Enter the name of the database.
    Auto Detect Select this button to retrieve the database name automatically using the provided information to establish a connection.
  10. Optional: If the installer detects more than one IP address on the server, the installer also asks you to choose which IP address to use for communications. Select Next.
  11. Review your installation settings. Select Next to start the installation, Back to return to an earlier wizard panel, or Advanced to access advanced installation settings.
  12. Optional: Configure the advanced settings for SOTI MobiControl. Select Next to begin the installation or Back to return to an earlier wizard panel.
    Note: The advanced settings are automatically configured based on the options you chose throughout the installer. Be careful when you configure these options. Some options may change the default behavior of SOTI MobiControl. Additionally, make a note of any change that you do make for future reference.
    Site Name The automatically configured site name of the SOTI MobiControl deployment.
    Device Management Address The automatically configured address that Android and Apple devices use for connectivity. The address must be in either FQDN or IP format.
    Management Service Address The automatically configured address of the SOTI MobiControl Management Service. This address must be in FQDN format.
    Web Console Instance Name Enter a name for your SOTI MobiControl console instance.
    Note: If left blank, generate the System Root URL based on the Device Management Address.
    HTTPS Port Enter the port number of the HTTPS connection.
    System Root URL Displays the system root URL.
    Server Name Enter a name for your deployment server.
    Port Enter a port number for the connection to the deployment server.
    MC Search Heap (MB) Enter the amount of memory in megabytes you want to reserve for SOTI MobiControl searches.
    Database: Create Backup When enabled, creates a backup of the database. Configure the backup's location on the SQL Server instance.
    Database: Force Upgrade When enabled, forces the database to upgrade.
    Database: Start services automatically after upgrade / installation When enabled, services start immediately after the installation of SOTI MobiControl.
    Tip: Disable this setting when performing installations or upgrades across many servers since you need to stop services to perform each new installation. Start services after updating all servers.

    The installation should take ten to fifteen minutes. If you chose to install Microsoft SQL Server 2016 Express, it is then installed as part of the main SOTI MobiControl installation and take an extra few minutes.

  13. Select Finish to close the installer.
    The SOTI MobiControl components that you selected are now installed on your server. You need to repeat the installation on any other servers where you want to install SOTI MobiControl components.
    Important: Always use the same installer version on each server. Secondly, stop services on all existing SOTI MobiControl servers using either the SOTI MobiControl Administration Utility or Windows Services. Services are often configured to automatically start so you may need to confirm that SOTI MobiControl services are sucessfully shut off even if you haven't yet launched SOTI MobiControl.

Results

Done! You have successfully installed SOTI MobiControl. Proceed to activation - see SOTI MobiControl Activation.

Note: If you encountered any issues during installation, see Common SOTI MobiControl Installation Errors.