Generating a Diagnostic Report
Before you begin
About this task
Generate a diagnostic report of the SOTI MobiControl instance. The diagnostic file contains application logs and system information, useful for troubleshooting purposes.
Procedure
- Select Diagnostics in the top-right drop-down menu of the SOTI MobiControl console.
- In the Diagnostics panel, select Diagnostic Report.
- Enter a password in the Password field. This password is necessary for accessing the generated diagnostic report.
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Select Generate to create the diagnostic report.
The diagnostic report generates and downloads to C:\ProgramData\SOTI\DebugReport.zipNote: The generation of the diagnostic report may take several minutes.
- Select Done when the diagnostic report generation completes.