Welcome to SOTI MobiControl Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage and monitor your enterprise devices. Use SOTI MobiControl Help to learn about all of the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on Android Plus, Linux, Windows Desktop Classic, and Windows Mobile/CE devices.
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
Configuring Cloud Link
This section provides information about how to set up and configure the SOTI MobiControl Cloud Link agent for your deployment.
SOTI MobiControl Tutorials
This section provides tutorials on how to perform various tasks in SOTI MobiControl.
Glossary
Notices

Feature Control: Android Enterprise

Use this dialog box to configure individual device features.

Hardware


Bluetooth	Determines who has control over the Bluetooth setting of the device. Allow User to Configure: Device user can switch Bluetooth setting on or off Disable: Bluetooth is disabled on device and device user cannot enable it Enable: Bluetooth is enabled on device and device user cannot disable it Available on Managed Device only.
Disable Camera	When enabled, the device loses camera functionality. All apps in the Work profile will be prevented from launching the camera Android OS compatibility: 6.0 or later. Available on Managed Profile only.
Disable Screen Capture	When enabled, device users cannot take and save an image or a recording of the device's display.
Disable Factory Reset	When enabled, device users cannot complete a factory reset of the device through the settings menu. Factory reset is still possible using hardware key combinations. Available on Managed Device only.
Disable Safe Boot	When enabled, devices cannot be rebooted into safe boot mode (all third-party software is disabled in safe boot). Android OS compatibility: 6.0 or later. Available on Managed Device only.
Disable Smart Lock	When enabled, device users cannot use Smart Lock on Android which allows devices to unlock without a password when they are within 'safe' places that the device user sets. If the Disable All Keyguard Features feature control option is enabled, Disable Smart Lock will be automatically enabled too. Android OS compatibility: 6.0 or later. Available on Managed Profile only.
Disable SMS	When enabled, the device cannot send or receive SMS. Available on Managed Device only.
WiFi	Determines who controls the WiFi connection. Allow User to Configure: Device user can switch networks and turn WiFi connectivity on and off Disable: WiFi connectivity is completely disabled Enable: WiFi connectivity is active but cannot be turned off by the device user Available on Managed Devices only
Stay Awake while Charging	Determines who controls if the device remains awake while it is charging. Allow User to Configure: Device user can decide if device stays awake or goes to sleep while it is charging Disable: Device goes to sleep while it is charging (the device user can wake it up) Enable: Device stays awake while it is charging (and device user cannot put it sleep) Available on Managed Device only
Location Accuracy	Determines the accuracy of the location reporting data and who controls that accuracy. Allow User to Configure: Device user sets the level of accuracy for the location reporting of their device Disable: Location Services are turned off for the entire device and device users are unable to switch it back on High Accuracy: Location services are set to "High Accuracy Mode" and use GPS, WiFi, and Cellular Network for location data. Device user cannot modify the setting GPS Only: Location services are set to "Device only" mode and uses GPS for location data. Device user cannot modify the setting Battery Saving: Location services are set to "Battery Saving" Mode" and uses WiFi and Cellular networks for location data. Device user cannot modify the setting Available on Managed Device only
Disable Status Bar	When enabled, the status bar cannot be expanded to view the details of device notifications. Android OS compatibility: 6.0 or later. Available on Managed Device only.
Disable Keyguard Camera	When enabled, the device user cannot launch the camera app from the lock screen. If the Disable All Keyguard Features feature control option is enabled, Disable Keyguard Camera will be automatically enabled too. Available on Managed Device only.

Cellular Data and Roaming


Data Roaming	Determines who controls the data roaming settings on the device. Allow User to Configure: Device user can choose whether to turn on or off data roaming on the device Disable: Data roaming is disabled on the device and device user cannot turn it back on Enable: Data roaming is enabled on the device and device user cannot turn it off Available on Managed Device only.

Data Protection


Disable Copy/Paste between Work and Personal	When enabled, device users cannot copy text or images between the Work and Personal profiles. Available on devices with work profiles only.
Redact Notifications	When enabled, notifications from Android Enterprise Apps are stripped of details when they appear on secure lock screens. If the Disable All Keyguard Features feature control option is enabled, Redact Notifications will be automatically enabled too. Android OS compatibility: 6.0 or later. Available on Managed Profile only.
Disable Managed App Uninstallation	When enabled, device users cannot uninstall any managed applications.
Disable Third Party Input Methods	When enabled, device users cannot enable additional third-party input methods such as keyboards on their devices. Third-party input methods that are already enabled can still be used.
Disable Caller ID Information for Work Contacts	When enabled, device user cannot see Caller ID information for calls from contacts saved within the Work profile.
Disable Installation from Unknown Sources	When enabled, device users cannot install apps that are not from the Google Play store. Available on Managed Device only.
Disable Multi-User Control	When enabled, device users cannot add (or remove previously added) secondary users. Available on Managed Device only.
Disable Mounting Physical External Media	When enabled, device users cannot mount physical external media (including SD cards) to their devices. Physical media that are already mounted remain connected. Available on Managed Device only. Note: This does not disable external media through the device's charging port. To accomplish that, use Disable USB File Transfer and USB Storage.
Allow Sharing from Work to Personal Profile	When enabled, device users can use an app's Share function to share between apps on the Work profile to apps on the Personal profile. Android OS compatibility: 5.1.1 or later. Available on Managed Profile only.
Disable Outgoing NFC	When enabled, devices users cannot use NFC to send data (only applies to apps in the Work Profile). Available on Managed Profile only.
Disable Bluetooth Contact Sharing	When enabled, device users cannot use Bluetooth to share contact information. Android OS compatibility: 6.0 or later. Available on Managed Profile only.
Disable USB Debugging	Determines who controls the device's ability to enter USB Debugging Mode. Allow User to Configure: Device can enter and exit USB Debugging Mode at will Disable: Device user can never enter USB Debugging Mode Enable: Device use can enter USB Debugging Mode Available on Managed Device only.
Disable USB File Transfer and USB Storage	When enabled, device users cannot transfer data using a USB connection or save to a USB storage device. This option is enabled by default. Available on Managed Device only.

Settings


Disable Certificate Management	When enabled, device users cannot modify stored Credentials (Certificates) in the device's settings. Available on Managed Device only.
Disable Tethering Management	When enabled, device users cannot modify their device's tethering (sharing a mobile device's data connection with another device) settings. Available on Managed Device only.
Disable App Management	When enabled, device users cannot uninstall or modify apps (and app data). This includes disabling the ability to force close an app, clear app data, app caches, and app default launch settings. Available on Managed Device only.
Disable Bluetooth Management	When enabled, device users cannot modify their device's Bluetooth settings. Device users can still enable or disable Bluetooth. Available on Managed Device only.
Disable WiFi Management	When enabled, device users cannot modify WiFi configurations in their device's settings. Available on Managed Device only.
Disable VPN Management	When enabled, device users cannot modify their device's VPN settings. Available on Managed Device only.
Disable Network Settings Reset	When enabled, device users cannot reset their network configurations from their device's settings. Android OS compatibility: 6.0 or later. Available on Managed Device only.
Disable Location Sharing for Managed Profile	When enabled, Location Sharing is disabled in all Managed Profile apps. Apps running in the Work profile will be unable to use device location information. Available on Managed Profile only.
Disable Outgoing Cellular Phone Calls	When enabled, device users cannot initiate outbound calls. Internet or Voice-over-IP (VOIP) are not blocked. Available on Managed Device only.
Enforce minimum WiFi Security Level	Set the minimum Wi-Fi Security Level that the device can connect to. For example, if you set the minimum Wi-Fi security level to WPA, the device will not be able to connect to a WEP network. Available on Managed Device only.
Skip App First Use Hints	When enabled, when a supported app launches for the first time, it will skip any introductory hints or tutorials.

Security


Disable All Keyguard Features	When enabled, device users cannot use any keyguard features from the lockscreen. Keyguard features include fingerprint authentication, viewing of notifications, smart lock access and camera access. Enabling Disable All Keyguard Features will automatically enable the other keyguard feature control options. Available on Managed Device only.
Disable Fingerprint Authentication	When enabled, device users cannot use Google's fingerprint authentication framework to secure their devices. If the Disable All Keyguard Features feature control option is enabled, Disable Fingerprint Authentication will be automatically enabled too. Android OS compatibility: 6.0 or later. Available on Managed Profile only.
Disable All Notifications	When enabled, all notifications on secure lock screens are hidden from device users. If the Disable All Keyguard Features feature control option is enabled, Disable All Notifications will be automatically enabled too. Available on Managed Device only.
Disable Account Creation	Prevent device users from adding new accounts to the device. Choose an option from the dropdown list All Accounts: prevents the creation of any type of account, Google accounts included Google Account: prevents the creation of only Google accounts None: allows device users to create new accounts on the device This does not remove any existing accounts from the device. All Accounts is selected by default.
Disable Doze Mode	When enabled, the device agent overrides the Android doze mode feature to remain continuously connected to SOTI MobiControl. This option negates any battery optimizations provided by doze mode and will use additional battery power to stay connected.
Always On VPN	Direct all network traffic on the device through a specified VPN. Enter the package name of the VPN app.
Disable all System UI	When enabled, system UI alerts will not appear to device users. This includes toast messages, phone activities (including priority) system alerts, system errors and system overlays. Available on Managed Devices only.
Disable Verify Apps Enforcement	When enabled, the device user can change the Scan device for security threats option within the Play Protect settings of the Google Play Store. If Disable Verify Apps Enforcement is not enabled, the Scan device for security threats option is enabled on the device and the device user cannot modify it.
Perform SafetyNet check on Device Check-in	When enabled, the SafetyNet check is performed on the device at every device check in, in addition to once daily.