Editing Groups
About this task
Once a group has been created (see Creating Groups, you can edit it at any time. The changes you made to a group definition automatically apply to all existing tickets the group owns, except for the SLA changes that apply only to new incidents created for the group.
To edit a group:
Procedure
- Select Settings from the main menu.
- Click the Groupstab.
- On the Groups list in the Settings tree, click the name of the group you want to edit. The Group page is displayed.
-
Edit the group configuration as required in the page's tabs:
- Group Roles - see Configuring Roles Within Groups
- Outbound Email - see Outbound Email
- Inbound Email - see Inbound Email
- Service Level Agreements - see Setting Up Service Level Agreements
- Workflow - see Creating Workflows
- Click Save.