Installing the Failover Management Service Instance

About this task

Once the main Management Service instance installs, you can install the failover instance.

Important: Close Windows Services and Task Manager applications before preforming any installation related activities.
Important: Make sure to use the same database connection credentials (for example: SQL Server address, username, and password) across all machines during installation or updates of SOTI Connect components. Be mindful of case sensitivity in your credentials. Variations between uppercase and lowercase can cause errors in the Logging Service start up.
Warning: When entering the SQL server hostname for any SOTI Connect component, make sure to enter the full hostname and is the same across all components.

To install a failover Management Service instance:

Procedure

  1. Run the SOTI Connect installer executable (SOTI Connect Installer.exe). The SOTI Connect Setup Wizard displays.
    Important: Be sure to use the same version of the installer. Failure to do so results in an unsuccessful installation.
  2. On the SOTI Connect Setup Wizard, select Installation of a failover instance and select Next.
    Installer Failover
  3. Select Management Service and more components as needed. This includes the Logging Service (this cannot install as a separate component). You can install the File Store Service as a separate component, see Installing FS with MS. Select Next.
    Setup Wizard
    Note: With SOTI Connect v2.4.1, you can add a PA during the failover instance installation. To add a PA, you must first update to SOTI Connect v2.4.1 or later.
  4. On the Locate active Management Service instance screen, enter the Network Address or FQDN of the active MS instance.
    Locate active management service instance
  5. Enter the Client id, Client secret (configured on the Security Access area of the active MS), Username and Password of an Administrator user. Select Test Connection and select Next.
  6. On the Management Service configuration screen, enter the FQDN of the active MS instance. Select Next.
    Management Service configuration
  7. Choose the root folder for the failover MS installation.
  8. Select Install. The failover instance installs. Select Finished when complete.
    Note: Only one MS connects to the SQL database at a time.
    Failover Installation complete