System Health
The System Health pane enables you to view all system components, their connection status, and their certificate information.
The system components include the following:
- File Store
- Logging Service
- Management Server
- MQTT Server Instance
- Protocol Adapters
- Proxy Service
- SOTI XSight
- SOTI Identity
- SQL Databases
- Webhook Receiver
System Health Notifications
When a system component is function normally, it will report its status as OK. When SOTI Connect detects a potential issue with a component, it will report that in the status. Below are the statuses that may be displayed and suggested actions to resolve.
| Status Message | Suggested Action |
|---|---|
| Failed to connect to service: [Service] | Depending on the impacted service:
|
| Failed to deserialize response payload: [Payload] | |
| Failed to retrieve health check state from protocol adapter: request timed out | Restart protocol adapter |
| Failed to retrieve health check information from PA | |
| Failed to retrieve health check information from WHR | |
| Failed to deserialize health check information from PA: [Message] | |
| Could not connect to Database at [MSDB URL] | Restart database, verify or change database configuration, then restart management server |
| Failed to connect to Database at [MSDB URL] after [Timeout] milliseconds of trying | |
| Failed to connect to Database at [Historical DB URL]: [Message] | |
| Failed to connect SOTI XSight at [Address] | Verify or change SOTI XSight settings |
| Disabled configuration : [Message] | |
| Failed to connect SOTI Identity at [Exception] : [Exception message] | Verify or change SOTI Identity settings |
| Failed to set up SOTI Identity SDK or Resource client : [Generic exception message] | |
| Disabled configuration | |
| Not available – This is set by default if the health check fails in Rest PA for WHR | Restart protocol adapter, then restart management server |
| Failed to access http cert [Exception details] – This happens if Rest PA is unable to fetch the list of certificates associated with it | |
| No definitions found – This is set by default if health check fails in Rest PA | |
| No definitions found – This is set by default if health check fails in MQTT PA | |
| Disabled configuration - This is set by default if health check fails in MQTT Server Instance | |
| Can't be reached – This is set if MQTT server instance cannot be reached during health check | |
| Failed to connect to Database at [LS DB url] : [ Error message for not connecting in case of an exception ] | Restart logging service, then verify or change database configuration |