System Requirements

The recommended system requirements for SOTI Assist are as follows:

Hardware

  • Processor: 2 GHz or faster
  • Memory (RAM): 2 GB or more
  • Monitor resolution: 1366 × 768 pixels or higher
  • Disk space: 200 MB
    Note: The disk space listed here is the minimum required to install SOTI Assist. In a production environment your system will probably need many times this amount of available disk space to accommodate generated log files and uploaded incident attachments.

Operating System (64-bit only)

  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2019
Note: SOTI Assist requires the following Windows features to be enabled before installation:
  • On Windows Server you must enable the Media Foundation option in the Add Roles and Features wizard.
  • On Windows workstations you must enable the Media Features option in the Windows Features dialog box.

Browser

  • Google Chrome
  • Mozilla Firefox

.NET

  • .NET 4.6 framework installed with all critical updates

Database

Microsoft SQL Server 2012, 2014, 2016, 2017, or 2019 is required to host the SOTI Assist database. You can configure SOTI Assist to use either the same server instance as SOTI MobiControl or a different server instance.

Database Permissions

When installing SOTI Assist, you must be either a SysAdmin or a DbCreator with additional ALTER ANY LOGIN permissions. When upgrading SOTI Assist, you must also have ALTER DATABASE permissions.

When performing regular operations for SOTI Assist Main and Archive databases, the user must have the following permissions:

  • Db_datareader
  • Db_datawriter
  • Permission for execution of all procedures

SOTI MobiControl

SOTI Assist requires integration with SOTI MobiControl 13.3 or higher. SOTI MobiControl must be operational during installation. The installer uses a connection to the SOTI MobiControl database to automatically configure the integration with SOTI MobiControl.