Refreshing Device Information Snapshots

About this task

You can refresh the device information snapshot to display the most up-to-date information about the device.

Procedure

To refresh the device snapshot:
  1. Display a device’s information in the device snapshot page.
  2. On the snapshot toolbar, click the Refresh icon.

Results

SOTI Assist requests a device check-in and queries SOTI MobiControl to determine if the device has checked in within the last 10 seconds. If it has, the device snapshot page reloads to display the up-to-date device information. If it has not, an error message displays indicating that the refresh has failed and suggesting that you try again.