Editing Groups

About this task

Once a group has been created (see Creating Groups, you can edit it at any time. The changes you made to a group definition automatically apply to all existing tickets the group owns, except for the SLA changes that will apply only to new incidents created for the group.

To edit a group:

Procedure

  1. Select Settings from the main menu.
  2. Click the name of the group you need to edit on the Groups list in the Settings tree on the left to open the Group page.
  3. Edit the group configuration as required in the page's tabs:
  4. Click Save.