Device Maintenance Options

Device Maintenance settings control how SOTI MobiControl manages offline and deleted devices, including data retention, permanent deletion, and agent version access.

The Device Maintenance settings help administrators keep the environment secure and organized. These settings define when to remove inactive devices, whether deleted devices are permanently erased, what information is retained for auditing, and whether older agent versions can connect to the server.

Option Description
Delete Offline Devices Deletes devices after they stay offline for a configurable period. Use this option to help keep licenses open. This option helps protect sensitive data if a device is lost or stolen, and it prevents inactive devices from cluttering the web console.
Note: When enabled, the Offline More Than option becomes available to set the offline duration.
Offline More Than Set the length of time a device can remain offline before SOTI MobiControl deletes it. You can define the period in days, weeks, months, or years.
Permanently Delete Devices after Web Console Deletion Permanently delete devices that have been marked for deletion. Devices may be marked for deletion either by manually deleting them in the web console or when you enable the Delete Offline Devices option. By default, permanent deletion removes all device records from SOTI MobiControl database.
Note: To retain important details about deleted devices, enable Keep Information for Deleted Devices.
Keep Information for Deleted Devices Retain metadata for devices that are permanently deleted from SOTI MobiControl. Retained information includes:
  • Device name
  • Hardware serial number
  • Device manufacturer
  • Device model
  • International Mobile Equipment Identity (IMEI) (if available)
  • Integrated Circuit Card Identifier (ICCID) of the primary Subscriber Identity Module (SIM)
  • Deletion date/time
  • Enrolment date/time
  • Last check-in date/time
  • Device ID
Note: Enabling this option reveals the Keep Information For setting, which defines how long the data information is retained. SOTI MobiControl only keeps deleted device information if this option is enabled.
Keep Information For Define how long deleted device information is retained in the database, up to a maximum of 90 days.
Allow Older Agent Versions Control whether Android agents earlier than version 2026.0 can connect to SOTI MobiControl. Keep this option disabled to enforce secure communication and allow only the latest agents to connect.
Note: When disabled, the SOTI MobiControl Deployment Server rejects connection requests from Android agents earlier than version 2026.0.