Using Mandatory Files

You can mark certain folders or files in your content repository as "mandatory." These mandatory items are automatically downloaded to the SOTI Hub app on your devices when users log into the SOTI Hub app and connect to a content repository with mandatory folders and files enabled.

Device users cannot remove these files or folders from the app, and changes to the content repository are automatically reflected when the SOTI Hub app next connects to the content repository. If a file in a mandatory folder is added or edited, the file updates or downloads to the device without device user intervention.

Any restrictions placed on the content repository, such as Data Leakage Protection (DLP) settings, also apply to mandatory folders and files. Mandatory folders and files appear in the SOTI Hub app as a separate menu item called Mandatory Content.

This section has the following topics:

• Adding Mandatory Folders and Files
• Changing Mandatory Folders and Files
• Deleting Mandatory Folders and Files

The SOTI Hub app has a synchronization schedule that periodically checks if any changes were made to the mandatory files or folders and pulls down those changes. You can change the default fetch interval to one that better suits your schedule. If the content repository goes offline during a scheduled synchronization, the file downloading at the moment of disconnection fails.

You can remove files and folders from the Mandatory section at any time. Files that the device has already downloaded remain on the device but no longer appear in the Mandatory Folders and Files section of the app. To also remove the files from the device, use the device action Clear Cached SOTI Hub Content after you have cleared the file(s) from the File Fetch list. Note that this clears all cached content in the app, not just mandatory files.