Managing Enrollment Requests

When an enrollment policy includes Approval Required On Device Enrollment, device end users must have their enrollment requests reviewed by an administrator upon enrolling in SOTI MobiControl.

An administrator can access the approval requests using the following steps:
  1. From the top-right corner of SOTI MobiControl web console, select .
  2. From the Notifications panel that displays, select the Announcements tab. See Announcements for details.
  3. Select View Requests to access the Enrollment Requests section.

Enrollment Requests

From the Enrollment Requests section, you have access to the Pending Approval and Processed Requests tab. In both of these tabs, you can execute the following operations: Enrollment Requests: Available Operations

  1. Refresh this page to update the list of requests.
  2. Search for a specific set of requests by entering a term into Name or serial number.
  3. Customize the request list's columns by selecting Columns and then toggling the desired device properties.
  4. Save the request list locally to a device by selecting Export List, followed by Download CSV or Email CSV.

The Pending Approval Tab

By default, the Pending Approval tab displays. You can view more details about each pending request.

Important: Pending requests last three days from the device enrollment attempt. After that, the device enrollment attempt expires and the device user must resubmit the device for enrollment.

Enrollment Requests: Pending Approval

You can then execute the following operations with the processed requests.

  1. Select Review from the row containing the pending request to view further details about the device.
  2. In the Review dialog box that displays, users with Approve Device Enrollment Request permission can Reject or Approve the pending request.

    Enrollment Requests: Review Pending Approval

  3. Optional: You can enter a comment explaining the reason for rejecting or approving the request.
    Restriction: Comments can be a maximum of 100 characters.
    Enrollment Requests: Approve Pending Approval

    Enrollment Requests: Approve Pending Approval

  4. Select Reject or Approve to complete the review. If you approve the request, SOTI MobiControl enrolls the pending device.
  5. Once rejected or approved, SOTI MobiControl removes the pending request from the Pending Approval tab and appends it to the Processed Requests tab.

The Processed Requests Tab

You can also select the Processed Requests tab to view all the pending requests that were previously approved, rejected or expired without approval or rejection.
Note: Processed request records are kept for 90 days from the time an administrator approves or rejects a request. The request record is deleted after 90 days.

Enrollment Requests: Processed Requests

Note: The device end users do not receive or see the Reviewer Comment.