System Logs
- Deployment Server.
- Management Service.
- Deployment Server Extensions.
- SOTI MobiControl Search.
- Database.
Deployment Server
These logs save to: C:\ProgramData\SOTI\DeploymentServer.log
The Deployment Server (DS) plays a major role in device enrollment, device connectivity,
deploying configurations to devices, alerts feature, generating reports, and sending
scripts/ messages to devices. It installs as a Windows service and listens on port
5494
.
Management Service
These logs save to: C:\ProgramData\SOTI\Managementservice.log
The Management Service is responsible for presenting the web interface of SOTI MobiControl (also known as the web console). Other tasks it handles include creating various packages and profile configurations, application management, and enterprise integrations (CA, LDAP/SSO, ERG). It logs all login events on the web console, which is useful for auditing access control in SOTI MobiControl.
Deployment Server Extension
These logs save to: C:\ProgramData\SOTI\DeploymentServer.log
SOTI MobiControl Search
These logs save to: C:\ProgramData\SOTI\MobiControlSearch\MobiControlSearch.log
SOTI's implementation of search within the SOTI MobiControl is mainly used to display the main device view page and run advanced queries for custom views and charts.
DBInstall Log
These logs save to: C:\DBInstall.log
It includes information related to installation, database creation, and post-installation tasks. This log is useful for troubleshooting issues that occur during installation.
SOTI MobiControl stores log messages in the database. Excessive log data can overwhelm your system's database, especially when using more detailed logging levels. The recommended logging level for each SOTI MobiControl component is Error. Setting the logging levels to verbose is useful for troubleshooting issues. For more information on log settings, see Setting Log Levels.
Data truncation reduces the space occupied by system log messages. You can archive the truncated data and save it for reference. SOTI MobiControl performs data truncation during the nightly maintenance, which occurs at midnight local time of the Management Service. The Management Service determines which log records to truncate based on their UTC time stamp. For more information on log maintenance, see Truncating and Archiving System Logs.
Android Agent Side Logs
Apart from the five system log types, Android agent device stores logs within the agent's SQL lite database. You can retrieve these logs by sending the sendreport script to the device. For more information on sending scripts, see Sending Scripts to Devices. This script zips logs and other files before sending them to SOTI's server that SOTI technical support engineers can access.
The zip file has the following structure:
The following is an example of the files contained in the logs folder within the zip file: