Generating a Diagnostic Report
Before you begin
About this task
Generate a diagnostic report for the SOTI MobiControl. This file has application logs and system information, which are valuable for troubleshooting. View the following video demonstration of generating a diagnostic report.
Procedure
- Select your user profile to navigate to the top-right menu of the SOTI MobiControl console. Select Diagnostics.
- In the Diagnostics panel, select Diagnostic Report.
- Enter a password in the Password field. This is necessary to access the report.
- Select Generate to create the diagnostic report.
- Select Done when the diagnostic report generation is complete.
Results
Note: The generation of the diagnostic report may take several minutes.