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Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
Managing Devices
Enrolling Devices
Adding Apple Devices
Using Apple Automated Device Enrollment
Renewing ADE Accounts

Welcome to SOTI MobiControl 2025.0 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage your enterprise devices. Use SOTI MobiControl Help to learn about all the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
What's New in SOTI MobiControl
Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
- About the SOTI MobiControl Console
- Managing Users
- Managing Devices
  - Managing Android Enrollment Policies
  - Managing Device Enrollment Rules
  - Enrolling Devices
  - Renaming Devices
  - Device Compliance Policies
  - Viewing Device Information
    View device information that SOTI MobiControl tracks in its device information panels. Including device status information (battery level, connectivity), applied policies and configurations, installed applications, device location, and more.
  - Grouping Devices
  - Updating Devices
  - Using Signal Policies
  - Sending Messages to Devices
  - Sharing Devices
  - Using SHA-1 and SHA-2 Certificates on the Same Deployment Server
  - Removing Devices
- Managing Configurations
- Managing Applications
- Managing Data
- Monitoring Devices
- Troubleshooting Device Issues
- Generating Reports
- Managing System Settings
- Other Features
- SOTI MobiControl Console Reference
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on the following platforms:
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
SOTI Cloud Link
Glossary
Notices

Renewing ADE Accounts

Before you begin

You must have an Automated Device Enrollment (ADE) account bound to an MDM server in Apple Business Manager.

About this task

To ensure continuity in the Automated Device Enrollment of company-owned Apple devices, an ADE account must be renewed before its MDM server token expires.

To renew an ADE account:

Procedure

Select Global Settings from the main menu.
From the Settings tree on the left, select Apple > Automated Device Enrollment to open the Automated Device Enrollment page (see Automated Device Enrollment).
In the Accounts section, find the ADE account whose MDM server token is about to expire (see MDM Server Token Expiry). Click that account's name to display the Accounts dialog box where you can edit the selected account's settings (see Accounts | Automated Device Enrollment).
Optional: In the Account field, edit the name for the selected ADE account.
If the SOTI MobiControl public key has expired (see MobiControl Public Key Expiry below), click the Generate button to generate a new SOTI MobiControl public key.
You will then need to upload this key to your MDM server in Apple Business Manager and download the corresponding MDM server token. The name of the correct MDM server in Apple Business Manager equals the value of the account's MDM Server field.
If you haven't yet downloaded a new MDM Server Token from your MDM Server in Apple Business Manager, do so. Then upload the new MDM Server Token to the MDM Server Token field. You can browse for the token file or drag and drop it into the field.

Note: The act of downloading an MDM server token from your MDM server in Apple Business Manager invalidates the existing MDM server token. This operation cannot be aborted or undone.

Once the token is uploaded, the MDM Server Token Expiry field automatically updates with the new expiry date.
Click Save to save changes and renew the ADE account.

Results

The new MDM server token is valid for one year. When the token is near expiration, SOTI MobiControl issues a reminder to download a new token.