Available Device Actions
Device actions are quick and simple operations such as locking a device remotely or
sending a message to a device. You can execute device actions on:
- A single device
- Many devices
- A device group
While not all device types support all device actions, SOTI MobiControl notifies you of any restrictions or compatibility issues when executing the device action.
Tip: You can pin often-used actions to the top list of device actions in
your device's information panel. See Bookmarking Device Actions for
more information.
Important: In July 2022, Samsung deprecated Samsung
E-FOTA and replaced it with Samsung Knox E-FOTA. As a result, SOTI MobiControl 2024.1 no longer supports Samsung E-FOTA. SOTI MobiControl integrates Samsung Knox E-FOTA in future updates.
Until then, you may continue using Samsung Knox E-FOTA to manage firmware on SOTI MobiControl enrolled devices via the Samsung Knox
Admin Portal.
Tip: You can perform device actions on more than one device simultaneously.
See Performing Device Actions on Multiple Devices.
You must have the correct permissions to send a device action. Send Action Commands is the category of permissions available for each device action. See Send Action Commands. The following table details the permissions required for available device actions.
| Device Action | Description | Permission Required |
|---|---|---|
| Activate DDM | Activate the Declarative Management Protocol on this device. For details on activating
this in your enrollment policy, see Activate Declarative Device Management. Warning: There is no deactivate
Declarative Device Management (DDM) device action. Unenroll the
device to deactivate DDM. Restriction: Requires one of the following:
|
Activate Declarative Device Management |
| Allow SOTI Hub Access | The device user can access content within the SOTI Hub app. | Manage SOTI Hub |
| Allow SOTI Surf Access | The device user can access the SOTI Surf app. | Manage SOTI Surf |
| Allow Exchange Access | Provides access to Microsoft Exchange email through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration. | Manage Device Exchange Access |
| App Feedback Update | Uploads a report containing changes in the status of managed apps to Google Play
servers. Note: You can only use this action thrice every 24 hours on
each device.
|
App Feedback Update |
| Approve Windows Updates | Manages updates for Windows Modern device(s) or entire device groups. Use this action to see all pending updates for your device(s) or group(s). Sort available updates by their publishing date and install them as required. | Manage Windows Updates |
| Block SOTI Hub Access | Prevents device users from accessing content within the SOTI Hub app. | Manage SOTI Hub |
| Block SOTI Surf Access | Prevents device users from accessing the SOTI Surf app. | Manage SOTI Surf |
| Block Exchange Access | Blocks access to Microsoft Exchange email through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration. | Manage Device Exchange Access |
| Bypass Activation Lock | Overrides the Apple activation lock on supervised iOS devices. | Bypass Activation Lock |
| Cancel Firmware Upgrade | Cancels a scheduled OTA Zebra device firmware upgrade. See Cancelling Scheduled Upgrades for more details. | Firmware over the Air |
| Check-In | Forces the selected devices to connect to SOTI MobiControl and accept configuration changes or updates. | Check-in |
| Clear SOTI Hub Cache | Deletes all cached content from the SOTI Hub app. | Manage SOTI Hub |
| Clear SOTI Surf Cache | Deletes all cached content from the SOTI Surf app. | Manage SOTI Surf |
| Clear Restrictions | Removes any user-configured restrictions from the device. | Clear Restrictions |
| Delete | Removes the selected devices from SOTI MobiControl management. | Delete |
| Delete User | Deletes a local user account on a macOS device. Requires macOS 10.13 or later. | Delete User |
| Disable | Disconnects a device from the SOTI MobiControl deployment server. Disconnected devices do not receive configuration changes or updates from SOTI MobiControl until re-enabled. | Enable/Disable |
| Disable Agent Upgrade | Prevents devices from upgrading to the latest version of the SOTI MobiControl Device Agent. | Upgrade Agent |
| Disable Kiosk Screen | Disables Kiosk on the device (Android, Windows CE, and Windows Desktop Classic). | Manage Device Administrator |
| Disable Lost Mode | Disables managed lost mode on Apple devices. Restriction: You can not
disable Lost Mode if a device with a passcode loses network
connectivity. You must restore it through recovery mode.
|
Enable/Disable Lost Mode |
| Disable Passcode Lock | Removes screen lock passcode from devices. | Disable Passcode Lock |
| Disable Windows Sandbox | Disables the built-in Windows Sandbox feature for the selected Windows Modern device. | Manage Windows Sandbox |
| Enable | Reconnects a disconnected device to SOTI MobiControl. | Enable/Disable |
| Enable Agent Upgrade | Upgrades devices to the latest version of the SOTI MobiControl Device Agent. | Upgrade Agent |
| Enable Kiosk Screen | Enables Kiosk on the device (Android, Windows CE, and Windows Desktop Classic). | Manage Device Administrator |
| Enable Lost Mode | Enables managed lost mode on Apple devices. Note: Send the Disable Passcode Lock
action before you enable Lost Mode. |
Enable/Disable Lost Mode |
| Enable Windows Sandbox | Enables the built-in Windows Sandbox feature for the selected Windows Modern device. | Manage Windows Sandbox |
| Enter Admin Mode | Grants device users access to the device as administrator (Android only). | Manage Device Kiosk |
| Enter User Mode | Disables administrator access to the device for the device user (Android only). | Manage Device Kiosk |
| Install Device Plugin | Initiates installation of the latest plugin or upgrade to the latest plugin version (Android devices only). | Manage Device Plugins |
| Live View | Opens SOTI XSight in a new tab. It starts a Live View session
for the selected SOTI MobiControl devices. For more
information, see SOTI MobiControl
Live View Device Action Important: You require a SOTI XSight
license to use this device action. |
Locate |
| Lock | Activates the lock screen on the selected devices (see also Locking a Device). To configure the lock feature for Windows Modern devices, see Locking a Windows Modern Device. | Lock |
| Play Sound | Plays a sound from the device to locate it nearby. | Lock |
| Refresh OS Update Status | Retrieves status information on an operating system update and displays it in the Device Information panel. | Refresh Software Update Information |
| Regenerate Personal Recovery Key | Regenerates the personal recovery key for device users. See | Regenerate Personal Recovery Key |
| Remote Ring | Sends a command to the device to ring. | Remote Ring |
| Remove | Removes a device from a virtual device group, including inherited configurations. | Manage Devices and View Groups |
| Rename | Renames the device in the SOTI MobiControl console. | Rename |
| Report Incident | Creates a ticket in SOTI XSight with the
details of the selected device automatically entered. Note: You must have
SOTI XSight installed and configured to use
this action. |
None |
| Reset Account | Resets the enterprise binding for Managed Google Play accounts on Android Enterprise devices. The reset replaces existing accounts and adds a new account from the selected enterprise binding. | Reset Account |
| Reset Exchange Access | Resets access to Microsoft Exchange email (whether through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration) to the standard set by applicable compliance policies. | Manage Device Exchange Access |
| Reset Knox E-FOTA Client | Resets the Samsung Knox E-FOTA client for the selected device(s). | Manage Android Firmware Upgrade |
| Reset Passcode | Changes the device passcode to one specified by the administrator. | Set Passcode |
| Scan for OS Updates | Scans Apple servers for newer versions of a device's operating system. | Refresh Software Update Information |
| Scan for Viruses | Scans the device for viruses immediately instead of waiting for a scheduled scan. | Antivirus Controls |
| Send Message | Writes a message to the SOTI MobiControl Device Agent for your devices. | Send Messages |
| Send Script | Offers users the ability to write and send scripts to their devices. | Send Scripts |
| Send SMS | Offers users the ability to write and send SMS messages to their devices. | Send Messages |
| Set Device Name | Changes device name at the device level. You can use macros to generate names automatically. | Rename |
| Set Firmware Password | Sets or clears the firmware password on macOS devices. Requires macOS 10.13 or later. | Set Firmware Password |
| Set Managed Admin Password | Sets the password for the managed admin account on a macOS device. Requires macOS 10.11 or later. | Manage Device Users |
| Set Wallpaper | Sets the screen wallpaper on the device. | Set Wallpaper |
| Soft Reset | Executes a soft reset of the device, closing open applications and clearing any data in RAM. | Soft Reset |
| Sync Files Now | Forces an immediate synchronization of files between the selected devices and SOTI MobiControl. | Sync Files Now |
| Sync Knox E-FOTA Device Status | Syncs the device(s) from the Samsung Knox E-FOTA server with SOTI MobiControl. | Manage Android Firmware Upgrade |
| Turn Off/Suspend | Turns the device off. | Turn Off/Suspend |
| Unenroll | Unenrolls the device from SOTI MobiControl management, allowing you to refresh it for a new user or with a new add devices rule. | Unenroll |
| Unenroll for Knox E-FOTA | Unenrolls the device(s) from Samsung Knox E-FOTA servers. Note: Devices remain uploaded
to Samsung Knox E-FOTA even after unenrolling. |
Manage Android Firmware Upgrade |
| Unlock User | Unlocks a macOS local user account that locked due to too many failed login attempts. Requires macOS 10.13 or later. | Unlock User |
| Update eSIM Cellular Plan | Sends a request to the iOS device to update its eSIM cellular plan. Requires iOS 13 or later and device enrollment. | Update eSIM Cellular Plan |
| Update MDM Profile | Updates the MDM profile of Apple devices. | Update MDM profile on device |
| Update OS |
Updates the operating system of supported Apple devices to the latest available version. Download and/ or install the latest or an available operating system version. Restriction: This Apple device must be
Supervised.
Tip: A letter after the version
number [such as 16.4(a)] refers to a Rapid Security Response OS
version.
|
Update Software |
| Update Virus Definitions | Updates the device's virus definitions for virus scans. | Antivirus Controls |
| Upgrade Agent Now | Initiates downloading and installing the latest SOTI MobiControl Device Agent. | Upgrade Agent |
| Upgrade Firmware | Initiates an OTA Zebra device firmware upgrade. See Upgrade Firmware on Zebra Devices with LifeGuard OTA. | Firmware over the Air |
| Upload Device(s) to Knox E-FOTA | Uploads the selected device(s) to Samsung Knox E-FOTA servers. Remember: A device can only enroll in Samsung Knox E-FOTA
servers after upload. |
Manage Android Firmware Upgrade |
| Wipe | Removes all data on the device. | Wipe |