Bypassing the Activation Lock

Before you begin

Important: Complete this procedure before wiping your iOS/macOS devices. If you do not, you must manually enter the bypass code on your device.
Note: When transferring from another MDM or SOTI MobiControl instance, SOTI MobiControl cannot retrieve the Activation Lock bypass code from devices that are not factory reset.

About this task

To automatically bypass the Activation Lock on iOS/macOS devices:

Procedure

  1. Select the devices with Activation Lock enabled, and from the Device Actions bar, select More > Bypass Activation Lock icon in the Device Actions menu bar.
    Bypass Activation Lock option
  2. If applicable, select the warning message at the bottom of the dialog box to see why SOTI MobiControl cannot bypass the Activation Lock on some selected devices.
  3. Select Bypass Activation Lock.

Results

The Activation Lock Bypass Code Status updates to Code Used for each device.

What to do next

You can now wipe your iOS/macOS devices.