SOTI Customer Support Levels

As a SOTI customer, you receive world class support with your purchase of a SOTI product.

Three levels of support are available: Standard, Premium and Enterprise.

Note: Some SOTI product features are only available to customers with Premium or Enterprise level support. If you downgrade to Standard (or if you were testing a trial version), these features will lose functionality.

Standard

The basic level of support that all SOTI customers receive with a SOTI ONE application purchase. Standard support provides access to the SOTI support team, trained to address your complaints and concerns in a timely manner.

Premium

A step above Standard, Premium support offers the tools necessary to keep your mobility management strategy up and running consistently. With Premium support, you get:

  • 24/7 Support
  • A SOTI MobiControl cloud test environment
  • Access to
    • SOTI Customer Portal
    • SOTI Academy
    • Monthly webinar series
  • Discounts for SOTI Sync, our annual user and partner conference

and more!

Premium support is meant for customers with 500 licenses or less. If you plan to use more than 500 licenses, consider Enterprise support.

For more information, visit our Premium Support page.

Enterprise

Our most intense support offering, Enterprise level support is targeted towards customers with large deployments. In addition to all the features provided in Premium support, you get:

  • A dedicated Technical Account Manager who understands both SOTI products and your particular environment to solve issues quickly
  • Recommendations specific to your SOTI production environment based on
    • An annual health check
    • An annual onsite visit
    • Quarterly business reviews
  • Extended trial licenses for SOTI products

and more!

For more information, visit our Enterprise Support page.