Changing the Passcode on a Device

About this task

To reset the passcode of a device:

Procedure

  1. Select the devices whose passcode you want to reset and select More > Reset Passcode in the Device Actions menu bar.
  2. In the Reset Passcode dialog box, enter the new passcode in the New Passcode field.
    Passcodes must be at least four characters in length.
  3. For Android Plus devices only, choose a delivery method.
    • SOTI MobiControl Agent sends the message directly to the SOTI MobiControl agent.
    • Platform Notification Service sends the message through the device's native messaging service.
  4. If applicable, expand the warning message at the bottom of the dialog box to see why SOTI MobiControl cannot reset the passcode on some of the selected devices.
  5. Click Reset Passcode.