Reviewing SOTI Cloud Link Agent Log Messages
About this task
A good method to diagnose a SOTI Cloud Link Agent issue is to review the logs after such a request has been attempted. For example, configure your LDAP connection to use the SOTI Cloud Link Agent, and perform an LDAP lookup.
To access server-side logs for the SOTI Cloud Link Agent:
Procedure
- Log into the SOTI MobiControl Console and enter the legacy portion.
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Click the ? in the upper left corner and select one of the following options:
- View MS Log
- View DS Log
- View DSE Log
To see SOTI Cloud Link Agent Logs, complete the following step:
- On the SOTI Cloud Link Agent host computer, navigate to C:\ProgramData\SOTI\CloudLinkAgent.log.
What to do next
See Common Log Descriptions for descriptions of the most commonly reported errors.