Downloading Files and Folders
About this task
You can download files and folders from a remotely controlled device using File Manager. For details, see About File Manager. Files are downloaded "as is" while folders are downloaded as ZIP files.
Note: You can download folders only from devices with the Agent version 14.5.2 or above.
Procedure
To download files and folders from a remotely controlled device:
- Locate the required file or folder. For procedure, see Viewing Files and Folders.
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Do one of the following:
- Click the file name.
- Select the file or folder, then click Download on the file/folder-specific toolbar that appears across the bottom of the page.