Adding a SOTI MobiControl Instance

With SOTI XSight, you can associate multiple SOTI MobiControl instances in addition to the default instance you specified during installation. This enables you to add to an incident and remotely control devices that are being managed by any of the associated SOTI MobiControl instances.

Note the following restrictions when using multiple SOTI MobiControl instances with SOTI XSight:

  • The SOTI XSight license is tied to the default SOTI MobiControl instance.

  • SOTI XSight administrators and technicians must be defined with identical usernames and passwords in all associated SOTI MobiControl instances.

  • The SOTI XSight native login page must be enabled.

  • Single sign on (SSO) is not available when using multiple SOTI MobiControl instances. Users must enter login credentials when they use SOTI XSight for the first time.

  • The additional (non-default) SOTI MobiControl instances can be used only for gathering information about, or remotely controlling, devices.

Two methods can be used to associate a SOTI MobiControl instance with SOTI XSight: automatic and manual.

Use the Add SOTI MobiControl dialog box to add a new SOTI MobiControl instance to SOTI XSight.
Instance Details Description
Instance Name Enter a descriptive name for the SOTI MobiControl instance to make it easily identifiable.
Access URL

Enter the URL of the SOTI MobiControl instance. For example:

https://myinstance.com/mobicontrol/
Configure Credentials
Select a Type

Select the method you want to use to add the SOTI MobiControl instance

Automatic will automatically retrieve data from the SOTI MobiControl database, update information in the SOTI MobiControl database to point to SOTI XSight (required for creating incidents and remote control sessions), and add a new client ID and client secret to the SOTI MobiControl database. To use the automatic method, the SOTI XSight server must have access to the SOTI MobiControl database.

Manual will require you to manually create a client ID and client secret, retrieve the remote control certificate data and key data from the SOTI MobiControl database, and update the SOTI XSight URL and remote control URL in the SOTI MobiControl database to point to the SOTI XSight instance
Automatic
SOTI MobiControl Database Server

Enter the SOTI MobiControl database server.

NOTE: The SOTI MobiControl database server must be accessible to the SOTI XSight server
SOTI MobiControl Database Name Enter the SOTI MobiControl database name
Authentication

Select the method used to authenticate to the SOTI MobiControl database. Select Windows to connect to the database using Windows authentication, or Database to connect to the database using SQL Server authentication. If you select SQL Server authentication, enter the corresponding username and password below.

NOTE: You must have update permissions for the SOTI MobiControl database
Username Enter the username used to connect to the SOTI MobiControl database when SQL Server authentication is used
Password Enter the password used to connect to the SOTI MobiControl database when SQL Server authentication is used
Manual
Client ID

Enter the client ID of the SOTI MobiControl instance you want to add.

The client ID can be generated using the SOTI MobiControl Administration Utility
Client Secret

Enter the client secret of the SOTI MobiControl instance you want to add.

The client secret can be generated using the SOTI MobiControl Administration Utility
Remote Control Certificate Data

Enter the remote control certificate data.

The remote control certificate data can be obtained from the SOTI MobiControl database
Remote Control Key Data

Enter the remote control key data.

The remote control key data can be obtained from the SOTI MobiControl database